Remote Technical Representative with Spanish and English

Описание

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
Our continuing mission is to ensure our customer’s clients have access to the best possible customer care and expertise in the resolution of their hardware issues. The team is providing services for one of the biggest device manufacturers worldwide.

Your Role and Responsibilities
Your role:
In this role, you’ll work in our IBM Client Innovation Center (CIC), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world.​ These centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

The Technical Support team is directly responsible for delivering best-in- class support to our customers. In this role you will be performing remote troubleshooting to accurately diagnose reported problems within the client portfolio (notebooks, desktops, tablets and monitors).

Client satisfaction will be your ultimate goal. As a Remote Technical Representative, you will be on the front line serving our customers. You’ll be the technical resource and point person interacting with clients, vendors, and senior management, to identify and resolve complex problems.

Your Responsibilities:

Communication with customer via phone, chat, online ticketing portal and email
Remote Take Over, Problem Determination/ Problem Source Identification and Action plan Creation
Keep the customer updated about problem resolution progress and trigger the appropriate service delivery method
Advises & educates customers through a combination of experience & guideline documentation to ensure a solution to their technical issues.
Escalation to manufacturer and different departments, monitoring own ‘open case’ workload and driving resolution
In Return:

Company-paid training and certifications
Work in a team with leading specialists
Company support for home office equipment
Competitive remuneration package
Diverse job role structure giving opportunities for growth
Hybrid working model with flexibility to work from home on a regular basis
A workplace in an open, friendly hi-tech environment
Recognition awards
Special offers and discounts/ corporate badge program
Referral bonus program
Did we mention free coffee, snacks and fruits?

Required Technical and Professional Expertise

Fluent English and Spanish
Client Focus
Team player
MS Office skills

Preferred Technical and Professional Expertise

Previous experience with client servicing
Previous call center experience
Hardware technical background will be considered as advantage

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

31.05.2023

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Ай Би Ем България ЕООД може да получите ТУК