Support Systems Project Manager

Описание

Acronis is a world leader in cyber protection—empowering people by providing them with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Support Systems Project Manager who is ready to join us in creating a #CyberFit future and protecting the digital world!

The primary objective of the Support Systems Project Manager is to drive projects related to Support systems and ensure their efficiency and proper usage. They are responsible for managing projects on systems implementation, migration, upgrades and maintenance. The person on this position is a subject matter expert on the inner workings of the Customer Support systems such as Support CRM and other instruments that help the Support organization provide excellent and cost-efficient technical support to Acronis Customers and Partners.

Every member of our “A-Team” has an instrumental role and impact on the success of Acronis innovative and growing business, so we are looking for someone who enjoys working in dynamic, global teams and thrives in a fast-paced and rapidly changing work environment. Just like everyone at Acronis, the ideal candidate will embody all of our company values: responsive, alert, detail-oriented, makes decisions, and never gives up.

WHAT YOU'LL DO

Ensuring that all Support Systems projects are delivered on-time, within the scope and resources
Developing project scopes, objectives and requirements involving all relevant stakeholders and ensuring technical feasibility
Collaborate with Support Managers, assess and identify key tools to ensure their best usage and efficiency
Lead projects on Support Systems implementation
Train team members on new tools and work with Training team to develop training materials
Partner with Security and Compliance to ensure all tools meet required security/compliance needs
Work across many functions, including Support Management and Operations, IT, Business Systems and other departments to define and implement key required tools for Support Team success
Coordinate efforts with any external parties involved in the creation and delivery of the solution to ensure implementation within time, budget and quality expectations
Conduct and perform financial, product, market, operational and related research to support business needs
Suggest changes to processes and architecture, using analytics to support recommendations, identify and assess risks related to suggested changes
WHAT YOU BRING

Great educational background, preferably in the fields of computer science or engineering for technical project managers
Strong project management experience working with CRM systems and/or client ticket systems (with a focus on tool implementation)
A track record of successful implementation of mid-size/big projects through collaboration with team members across many different roles and functions.
Knowledge of methods and best practices of project management.
Basic knowledge of SQL queries
Strong written and spoken communicator with engaging presentation skills
Experience working with Salesforce, understanding its modules, workflows, and integrations with other systems is a plus
*Please submit your resume and application in English

WHO WE ARE

Acronis is revolutionizing cyber protection by integrating backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—physical, virtual, cloud, and mobile—all at a low cost.

Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.

WE OFFER

Competitive Benefits

Employee recognition program – CyberDragon Award
Employee referral bonus program
Hybrid and flexible working mode
25 days paid annual leave
Supplementary health insurance for employees and family members, including dental treatment
Childbirth bonus
Monthly sports card for employees and family members
Monthly public transport card
Office Benefits

Convenient and modern office location in the Building of the year including office massage and game rooms
Free parking for cars, bikes and bicycles
Free lunch vouchers
Parties, team-buildings and birthday compliments
Professional Development

Global mentorship program
In-house training and professional development activities
Certification courses
Participation in conferences and seminars
Acronis is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, marital status, national origin, physical or mental disability, medical condition, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, gender identity or expression, or any other characteristic protected by applicable laws, regulations and ordinances

#LI-KP1

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Aдминистративна дейност и продажби

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ул. Сан Стефано 22, ет. 3

Дата:

29.12.2022

Организация:

Acronis
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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