Senior Server Technical Support Engineer

Описание

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
The Multi-Vendor Services Server Team is looking to hire Senior Server Remote Engineers tasked with sharing technical expertise and resolving technical issues for IBM clients worldwide. A Multi-Vendor Server Remote Engineer in this job role will have expertise in various multi-vendor server technologies and access to specialized education for variety of server products (both remote & hands-on).
What we offer:

Access to specialized vendor education – virtual and instructor led.
Access to fully functional lab facility for education purposes and problem recreation.
Opportunity for achieving formal certification.
Diverse job role structure giving opportunities for growth within the team.
Flexible shift pattern.
As part of the job, the Server Remote Engineer would have the following responsibilities:

Perform problem determination/fault isolation by analyzing support logs and diagnostic data within the Level 2 team
Use specialized diagnostic tools to isolate complex client problems and replicate/simulate problems in the dedicated Server lab
Keep cases regularly updated with information, actions and resolution status throughout the support service request life cycle.
Collaborate closely with support teams (from all levels) to drive fixes on complex and critical issues.
Adhere to the set working schedule, supporting 24×7 shift operations and on-call coverage.

Required Technical and Professional Expertise
Education & Professional experience:

Bachelor’s Degree (or equivalent) in Computer science or similar technical field or demonstrated equivalent Experience.
At least 3 years of experience in a senior technical support role – Remote support or Administration.
Experience providing technical support or administration for server products with focus on the following OEMs: HPE, Dell, Fujitsu
Experience in customer facing roles.
Skills and competencies:

Excellent command of spoken and written English (B2-C1 level)
Good planning, organization skills and active listening
Troubleshooting and analytical thinking skills to identify and resolve problems
Ability to manage complicated requests and handle difficult customer behavior

Preferred Technical and Professional Expertise

Experience with Wintel/x86 HW (HPE, Dell, Fujitsu) and OS and virtualization technologies Additional Unix HW knowledge (Oracle/Sun & HP-UX) is a definitive plus
Good knowledge of networking/storage concepts
Previous experience in delivering technical education will be considered an advantage
Good command of spoken and written French, German, Italian or Spanish language will be considered as a great advantage.

Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

10.01.2023

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Ай Би Ем България ЕООД може да получите ТУК