Application Support Team Manager

Описание

Company Description

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence.

We have 20,000 people operating across 44 countries. By investing in our people, technology and innovation, we can help transform businesses, help communities prosper, enable more people to feel included in the financial opportunities that should be available to them, and help people to thrive. We're looking for inspired employees that want to make an impact on people and business.

Why us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works. We like to strike a balance between how much time we spend on work and how much we keep for ourselves. After all, we’ve all got commitments and interests outside the office. So, talk to us about how you’d best like to work with us. We’re flexible and interested in helping you to get the best out of working with us

Job Description

You are probably wondering what you will be doing:

· Achieving high quality customer service through others and represent the Service Operations Manager on site in Sofia.
· Leading performance management and mentoring conversations with the team.
· Tracking and managing the teams’ knowledge and ensuring documentation is maintained.
· Supporting the team by providing training on areas of technical and product expertise
· Reporting on the team’s performance against core KPI’s and leading daily stand-ups and team meetings, listening to the team but also representing the broader management team on site
· Taking ownership of workload and managing time/priorities appropriately
· Ensuring that you and your team adhere to all regulatory requirements and apply appropriate controls in the interests of our customers
· Working closely with colleagues in delivery and support, and the development and business support teams to ensure the highest level of support is achieved
· The team also provides out of hours support to our clients as part of an on-call rota which you will be required to contribute to.

Qualifications

We look for you to bring:

· Experience in building and managing a new team
· Experience in application support – diagnosing and resolving complex IT issues
· The ability to communicate technical information effectively to a non-technical audience
· Deep knowledge of ITIL processes for incident and problem management
· Advanced analytical and problem-solving skills and strong technical experience
· Strong troubleshooting and reasoning skills
· Strong management and people skills
· Readiness to take ownership of complex technical issues and use your team and knowledge of the business to deliver positive results
· Results driven and goal-oriented attitude
· Strong desire to build knowledge both personally and across the team. You will champion tools and processes, ensuring consistency within the team, and mentor junior team members.

Additional Information

What you will get:

· Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
· Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
· Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
· Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
· Opportunity for Flexible working hours and Home Office.

In order to stay safe and be responsible, we introduce a remote hiring process with online interviews for all candidates.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

26.01.2023

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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