Professional Services Specialist

Описание

Acronis is a world leader in cyber protection—empowering people with cutting-edge technology that enables them to monitor, control, and protect the data that their businesses and lives depend on. We are in an exciting phase of rapid-growth and expansion and looking for a Professional Services Specialist who is ready to join us in creating a #CyberFit future and protecting the digital world!

The focus of this position is to be a single POC for Acronis partners and end customers, driving and advocating initiatives that deliver higher stability, better partner/customer satisfaction, all while driving MRR goals.

Ideal candidate must be self-motivated with a proven record of accomplishment in project management, enterprise solutions design and technical account management. Ideal candidate must have experience working in geographically distributed and culturally diverse teams.

RESPONSIBILITIES:

Develop technical & commercial proposals to prospective customers’ requirements
Contribute into contractual language in collaboration with Sales and Legal teams
Develop project plan in scope of implementation, consulting and integration projects with end customers, manage project work
Work with Data Center Operations, R&D, Support, and other departments to clear technical roadblocks customer faces at implementation and post implementation stages
Build and maintain current functional and technical knowledge of the entire Acronis product line, provide consultations to customer engaging experts from other Acronis teams as required
Review customer’s implementation and integration plans and make recommendations in line with best practices
Present new product functionality, engage customer in evaluation of new product releases
Keep track of customer run rates, develop remediation plan in case of negative dynamics
Work with R&D, Data Center Operations, Support, Product, and other departments prioritizing and keeping track of customer’s incidents and feature requests
Update customer on regular basis about progress of work on support cases, incidents, and features request
Manage process escalations, develop Acronis internal and customer facing executive summaries, develop root cause analysis reports
Provide feedback to Acronis Product Management teams based on customer requirements
Conduct quarterly review meeting providing update on run rates, key projects, and planned activities for the next period
Manage internal organization development projects, ensure consistent execution and reporting
SKILLS & EXPERIENCE:

3+ years of technical hands-on experience in 3 or more of the following areas – SaaS, IaaS, storages, hypervisors, backup, disaster recovery, RestAPI, IP network design/administration, DC/infrastructure design/operations, DBs administration, Python scripting, dashboards/reports, server administration
3+ years in Project Manager or Technical Account Manager role in a software or systems integration company
Excellent business analysis, project, risk, and relationship management skills
Excellent communications, interpersonal, and presentation skills
Ability to interact and communicate with multiple stakeholders, including C-level
Ability to travel up to 30 percent of the time, including internationally
Fluent written and spoken English language (German or Spanish is a plus)
WHO WE ARE

Acronis is revolutionizing cyber protection by unifying backup, disaster recovery, storage, next-generation anti-malware, and protection management into one solution. This all-in-one integration removes the complexity and risks associated with non-integrated solutions and offers easy, complete and reliable data protection for all workloads, applications, and systems across any environment—all at a low and predictable cost.

Founded in Singapore in 2003 and incorporated in Switzerland in 2008, Acronis now has more than 2,000 employees and offices in 34 locations worldwide. Its solutions are trusted by more than 5.5 million home users and 500,000 companies, and top-tier professional sports teams. Acronis products are available through over 50,000 partners and service providers in over 150 countries and 26 languages.

WE OFFER:

Competitive Benefits

Employee recognition and referral bonus programs
Hybrid and flexible working models
25 days paid annual leave
Supplementary health insurance for employees and family members, including dental treatment
Childbirth bonus
Monthly sports card for employees and family members
Monthly public transport card
Office Benefits

Convenient and modern office location state of the art building including office massage and game rooms
Free parking for cars and bicycles
Free office lunch vouchers
Parties, team-buildings and birthday compliments
Professional Development

Global mentorship program
In-house training and professional development activities
Certification courses
Participation in conferences and seminars
#LI-MM1

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ул. Сан Стефано 22, ет. 3

Дата:

30.01.2023

Организация:

Acronis
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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