Service Desk Analyst with French

Описание

Company Description

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence.

We have 20,000 people operating across 44 countries. By investing in our people, technology and innovation, we can help transform businesses, help communities prosper, enable more people to feel included in the financial opportunities that should be available to them, and help people to thrive. We're looking for inspired employees that want to make an impact.

At Experian, we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

Why us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

Job Description

The purpose of the role is to provide the service support of Decision Analytics software applications to all EMEA clients during the agreed Service Hours and to effectively log all issues into the support incident management software and work with the dedicated support teams to provide effective resolution to clients.

You're probably wondering what you'll be doing:

· Providing first point of contact for internal users and external users;
· Participating in the management & Incident desk functions to support DA Software and Hosted Solutions;
· Incident desk - Logging, management, escalation, prioritisation, communication back to end-users;
· Ensuring all services are delivered within the agreed service levels and performance standards;
· Providing clients with monthly reports related to both Hunter and Transact utilisation;
· Assisting the service manager in the creation, implementation and management of SLA’s and OLA’s for both internal and external clients.
· Building strong working relationships with both internal partners and client base;
· Working closely with peers in the DA Support community and wider Experian business to share best practice;
· Planning and managing own time being able to prioritise multiple requests quickly and effectively by managing team resource.

Qualifications

We look for you to bring:

· Strong level of French language;
· Strong Client focus - motivation to listen and respond to Client issues and requests;
· Ability to build and maintain close relationships with internal teams and external clients;
· Strong communication skills with an excellent understanding of English;
· Previous Service Desk experience;
· Analysis of reported issues and logging as either Incidents or requests;
· Making procedural changes to any Service Desk processes that may have impact;
· Service Desk User Manual.

Additional Information

We offer:

· Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
· Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
· Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
· Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
· Opportunity for Flexible working hours and Home Office.

In order to stay safe and be responsible, we introduce a remote hiring process with online interviews for all candidates.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Изисквания към кандидата

Езикови познания:
Английски език, Френски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

24.02.2023

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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