Application Support Analyst

Описание

Company Description

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence.

We have 20,000 people operating across 44 countries. By investing in our people, technology and innovation, we can help transform businesses, help communities prosper, enable more people to feel included in the financial opportunities that should be available to them, and help people to thrive. We're looking for inspired employees that want to make an impact.

Job Description

We are currently looking for Application Support Analyst to join our Data Quality team and to provide a strong level of technical competence in mainframe and/or distributed technologies and will also be responsible for the resolution of incidents reported by Experian’s customers, and the execution of operational activities, within SLA, and to the quality expected by our customers. This role will ensure that issue resolution is provided for the majority of issues raised on a daily basis, operational activities are performed effectively, and all within defined service levels. This will include contribution to the resolution of high impact/high priority incidents.

You're probably wondering what you'll be doing:

· Acts as champion of tools and processes within the team and role models best practice;
· Respond to incidents and Operational activities ensuring work is prioritised in line with Service Level Agreements;
· Escalate issues as required to initiate further investigation and ensure Service Levels are met;
· Identifies opportunities for service/process improvements and implements change;
· Working and collaborating across the wider communities, and amongst other business units where appropriate to deliver service improvements to our customers;
· Deliver great clients and consumers service and seek to exceed client / consumer expectations;
· Pro-actively identify risks and make recommendation to mitigate these.
· Understand and adhere to specific regulatory obligations and company policies and procedures.

Qualifications

We look for you to bring:

· 2+ years of experience as a Technical Support Engineer, Application Support Engineer or similar;
· Strong Analytical skills;
· Practical experience of ITIL processes for Incident and Problem management
· Strong knowledge and practical experience of one or more technologies (Monitoring tools, Networking, Firewall, Windows Server, Linux, Oracle SQL, IIS, Apache, XML, JSON, Bash, PowerShell and Tooling - on an advanced/expert level);
· Proven ability to analyses problems and identify/communicate root cause;
· Has sound and practical experience in one or many technology platforms;
· Ability to communicate (written and oral) technical information effectively to a non-technical audience;
· Technical knowledge and practical experience of computing technologies;
· Strong troubleshooting skills;
· Strong inductive and verbal reasoning;

Additional Information

Why us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

What you will get:

· Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
· Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
· Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
· Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
· Opportunity for Flexible working hours and Home Office.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

24.03.2023

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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