Sales Operations Process Excellence Manager

Описание

Company Description

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence.

We have 20,000 people operating across 44 countries. By investing in our people, technology and innovation, we can help transform businesses, help communities prosper, enable more people to feel included in the financial opportunities that should be available to them, and help people to thrive. We're looking for inspired employees that want to make an impact on people and business.

Job Description

Thе role оf Sales Operations Process Excellence Manager is responsible for creating, improving and embedding processes in order to drive success. This will require performance excellence, customer centricity, and high levels of internal collaboration. It is a pivotal role and will focus on raising the bar across the whole of GTM, aligning to global process standards, working collaboratively with a wide group of stakeholders to consult on ideas as well as being a change agent to ensure the improvement initiatives are effectively embedded into the teams.

You're probably wondering what you'll be doing:

· Defining, documenting and keeping updated the agreed global process standardisation across all GTM owned process;
· Continuously work across GTM to identify and improve levels of process application and competency;
· Ensuring the end-to-end process flows, hand offs variations and data inputs are understood to enable optimal performance;
· Challenging the status qou to identify opportunities for process efficiencies including automation and digital enhancements;
· Defining and tracking the “health” of each process and the implementation of improvements and corrective actions, unblocking bottles necks and driving efficiencies;
· Leading or supporting project delivery whilst ensuring that changes to processes from transformation within GTM and across the wider business are consistently documented and successfully embedded;
· Working alongside our training team ensuring all teams follow standard operating processes, clearly communicating any changes and providing one central maintained process library for ease of reference.

Qualifications

We look for you to bring:

· Around 4 years demonstrable experience in developing and applying process improvement tools and techniques within a fast-paced matrix environment;
· Previous experience of process development and evaluation;
· Applied knowledge and experience of Lean Tools and techniques;
· Experience in working in a matrix organisation including building relationships remotely and cross culturally;
· Ability to understand complex information/concepts quickly and circulate them in an understandable clear format;
· Ability to remain objective and independent whilst under pressure;
· Capacity to solve problems across a number of systems and processes, identify options and propose implement reasoned solutions;
· Track record of delivering standardisation, simplification and continuous; improvements across key business areas;
· Excellent communicator and results-driven collaborator with superb influence skills;
· Tenacious, and self-motivated with a high attention to detail.

Additional Information

Why us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

What you will get:

· Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
· Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
· Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
· Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
· Opportunity for Flexible working hours and Home Office.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Aдминистративна дейност и продажби

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

13.01.2025

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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