Multi Vendor Networking Support Engineer – L1

Описание

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
We are looking for talented people who will join our Global Multi-Vendor Network Support (MVS) Competency center. In this challenging role, you will have the chance to work with the best and brightest team and with cutting edge network technologies like F5, Checkpoint, Palo Alto, Fortinet and Riverbed.

Your responsibilities would consist of:

Administrating and providing L1 remote network support to both customers and internal field personnel in any country where IBM does business
Handling requests and incidents
Performing diagnosing, solving complex technical issues and providing root cause analysis;
Performing troubleshooting over remote access sessions, as well as offline investigation of device logs and documentation
Use lab hardware to assemble customer configurations in order to replicate customer failure mechanisms
Use specialized debug equipment such as scopes and analyzers to isolate complex client problems
Communicating and collaborating with various internal departments as well as external vendors/OEMs
Flexible schedule to support 24×7 shift operations and on-call coverage (as applicable)

Required Technical and Professional Expertise

The skills and experience we would like you to have:

The skills and experience we would like you to have:
Strong verbal and written communication skills in English;
Willingness to learn new technologies;
Strong troubleshooting skills, creative and able to think outside the box;
Strong technical expertise in all layers of the OSI model with a solid understanding of how each technology works
Ethernet and Switching
IP, NAT, and Routing
TCP, UDP
SSL and IPSec VPNs
Common Application Layer Protocols
Ability to read, analyze, and isolate behavioural anomalies within packet captures
Background working in vendor or technical support environments with trouble ticketing systems will be considered as an advantage
Independent worker and team player

Preferred Technical and Professional Expertise

Valid certification with F5, Checkpoint, Palo Alto, Juniper, Cisco or Fortinet will be considered as a strong advantage;
Experience with F5, Checkpoint, Fortinet or Palo Alto products will be considered as an advantage;
Bachelor’s or Master’s degree (or equivalent) in engineering (Electrical Engineering, Computer Science, Telecommunications) will be considered as an advantage.

Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

14.09.2023

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Ай Би Ем България ЕООД може да получите ТУК