Technical Application Support Engineer 2nd Level

Описание

We’re hiring! Come and join our Experian community.
About Us
Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence.

We have 20,000 people operating across 44 countries. By investing in our people, technology and innovation, we can help transform businesses, help communities prosper, enable more people to feel included in the financial opportunities that should be available to them, and help people to thrive. We're looking for inspired employees that want to make an impact.

Position Title: Technical Application Support Engineer 2nd Level
What you’ll be doing?
Providing advanced support and consultancy for Experian Clients, Experian Regional Delivery teams and Global functions
Ensuring systems are available and performing in line with requirements
Investigating complex production issues, recreating problems and utilizing trace files & error diagnostics. Identifying root cause and proposing solutions
Delivering fully tested and documented resolutions of incidents
Communicating with all key stakeholders on the status and progress of the investigation with clear actions and timescales
Pro-actively recommending improvements to prevent incidents arising and to increase customer satisfaction
Ensuring that incidents have the correct priority assigned at all times based on client feedback and own experience
Fully understanding the implications of a release and consequently identifying the success criteria and testing requirements of the release
Identifying and escalating risks and issues to management and regional delivery teams.
Implementing changes into live environments

What you’ll bring?
Degree or equivalent standard, with a high numeric content e.g. Mathematics, Statistics, Operational Research, Economics, Physical Sciences, Information Technology
Good experience in the field of application/customer support
Knowledge and/or experience with Windows Server 2003, 2008, 2012 configuration, monitoring and troubleshooting
Knowledge and/or experience with Red Hat Linux configuration, monitoring and troubleshooting
Fluency in English both written and verbal
Thorough knowledge of software configuration
Understanding of ITIL terminology and the ability to work in an ITIL focused environment
Excellent communication skills, including proficiency in writing reports and presenting technical work
An innovative and inquisitive mind, focused on addressing and solving data and analysis problems
Common sense/logical approach to incident resolution
Working knowledge of SQL
Experience with external interface connectivity software (TCPIP, Web service, IIS, MQ, ODBC/JDBC, file manipulations etc.)
Good working knowledge of Apache Tomcat, IIS
Why us?
No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives.

As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

We like to strike a balance between how much time we spend on work and how much we keep for ourselves. After all, we’ve all got commitments and interests outside the office. So, talk to us about how you’d best like to work with us. We’re flexible and interested in helping you to get the best out of working with us.

What are you waiting for? Apply now to discover the unexpected. We can’t wait to hear from you.

To find out what it’s really like to work with us, search #UniquelyExperian and #ExperianLife on social media.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

05.02.2024

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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