Application Support Analyst

Описание

Company Description

Experian is the world’s leading global information services company. During life’s big moments — from buying a home or a car to sending a child to college to growing a business by connecting with new customers — we empower consumers and our clients to manage their data with confidence.

We have 20,000 people operating across 44 countries. By investing in our people, technology and innovation, we can help transform businesses, help communities prosper, enable more people to feel included in the financial opportunities that should be available to them, and help people to thrive. We're looking for inspired employees that want to make an impact.

At Experian, we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

Why us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

Job Description

You are probably wondering what you will be doing:

· Providing advanced support and consultancy for Experian Clients, Experian Regional Delivery teams and Global functions
· Ensuring systems are available and performing in line with requirements
· Investigating complex production issues, recreating problems and utilizing trace files & error diagnostics. Identifying root cause and proposing solutions
· Delivering fully tested and documented resolutions of incidents
· Communicating with all key stakeholders on the status and progress of the investigation with clear actions and timescales
· Pro-actively recommending improvements to prevent incidents arising and to increase customer satisfaction
· Ensuring that incidents have the correct priority assigned at all times based on client feedback and own experience
· Fully understanding the implications of a release and consequently identifying the success criteria and testing requirements of the release
· Identifying and escalating risks and issues to management and regional delivery teams.
· Implementing changes into live environments

Qualifications

We look for you to bring:

· Degree or equivalent standard, with a high numeric content e.g. Mathematics, Statistics, Operational Research, Economics, Physical Sciences, Information Technology
· Good experience in the field of application/customer support
· Knowledge and/or experience with Windows Server 2003, 2008, 2012 configuration, monitoring and troubleshooting
· Knowledge and/or experience with Red Hat Linux configuration, monitoring and troubleshooting
· Fluency in English both written and verbal
· Thorough knowledge of software configuration
· Understanding of ITIL terminology and the ability to work in an ITIL focused environment
· Excellent communication skills, including proficiency in writing reports and presenting technical work
· An innovative and inquisitive mind, focused on addressing and solving data and analysis problems
· Common sense/logical approach to incident resolution
· Working knowledge of SQL
· Experience with external interface connectivity software (TCPIP, Web service, IIS, MQ, ODBC/JDBC, file manipulations etc.)
· Good working knowledge of Apache Tomcat, IIS

Additional Information

We offer:

· Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
· Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
· Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
· Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
· Opportunity for Flexible working hours and Home Office.

In order to stay safe and be responsible, we introduce a remote hiring process with online interviews for all candidates.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

22.05.2023

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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