MVS Server L1 Engineer

Описание

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
The Multi-Vendor Services Server Team is expanding, and we are looking to hire Server Remote Engineers tasked with sharing technical expertise and resolving technical issues for IBM clients worldwide. A Multi-Vendor Server Remote Engineer in this job role will have expertise in various multi-vendor server technologies and access to specialized education for variety of server products (both remote & hands-on).
As part of the job, the Server Remote Engineer would have the following responsibilities:

• Perform problem determination/fault isolation by analyzing support logs and diagnostic data
• Follow established processes for effective management of support incidents, keeping customers regularly informed of problem investigation and resolution status
• Collaborate closely with higher level support teams to drive fixes on complex and critical issues
• Provide real time assistance to field technicians to resolve critical client technical issues
• Adhere to the set working schedule (organized in 4 shifts during weekdays, supporting 24×7 shift operations during weekends and public holidays)

Required Technical and Professional Expertise
Required Education & Professional experience:
• Bachelor’s Degree (or equivalent) in Computer science or similar technical field
• At least 1 year of experience in a technical support role – Remote support or Administration
• Experience in customer facing roles

Skills and competencies:
• Excellent command of spoken and written English (B2-C1 Level)
• Troubleshooting and analytical thinking skills to identify and resolve problems
• Excellent soft skills and Customer-first mindset with high sense of ownership
• Ability to manage complicated requests and research or self-study to find solutions to unknown issues

Preferred Technical and Professional Expertise

• Experience providing technical hardware support or administration for server products with focus on the following OEMs: HPE, Dell, Fujitsu, Sun/Oracle, etc.
• Experience with Wintel/Unix/Linux OS and virtualization technologies
• Basic knowledge of networking concepts
• Good command of spoken and written French, German, Italian or Spanish languages will be considered as a great advantage.

Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

14.09.2023

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Ай Би Ем България ЕООД може да получите ТУК