Support Centre Representative with German, Italian or French and English

Описание

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a leading company in the customer experience management field.
We are on a lookout for experienced, tech-oriented and eager-to-learn people for the role of
Support Centre Representative with German, Italian or French and English.

Essential Duties and Responsibilities:
* Offering friendly support and serving as a first point of contact for customers;
* Keeping up with new updates and implementing changes as they are introduced;
* Maintaining the communication loop and ensuring that information can flow freely;
* Dealing with customers questions and issues via email, phone or chat;
* Adding scripting of the call to the ticket and forwarding it to team responsible for the escalated case;
* Following progress on complex cases and escalating further when necessary.

Requirements:
* Admirable German, French or Italian and English language skills;
* Basic understanding of computing technology and eagerness to learn and improve;
* Previous experience in a customer support environment is a plus;
* Willing and available to work on shifts;
* Familiarity with MS Office applications (mostly Word and Excel);
* Open-minded and bright with positive approach to work and customers.

Our client offers:
* Transportation allowance, food vouchers and multisport card;
* Competitive salary and various bonuses;
* Additional health insurance with dental care included;
* Working time during the whole week, organized in shifts and a remote option available;
* In-depth training and in-house career development options.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_SCRGIFE)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

26.09.2023

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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