Customer Experience Complaints Manager

Описание

Astrea was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our clients or
partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients, an international fintech company that provides comprehensive business
solutions for payments through POS terminals, online platforms, and mobile applications, we are
actively seeking an organized and motivated Customer Experience Complaints Manager.

Your Responsibilities:
Provide excellent customer service through phone, chat, and email.
Share expertise with both internal and external stakeholders.
Handle complaints and correspondence efficiently, following policies for resolution and escalation.
Analyze feedback data to help the business make informed decisions.
Resolve complex complaints and provide expert guidance.
Collaborate with the team to address and resolve issues promptly.
Conduct regular Root Cause Analysis to identify and address underlying issues causing complaints.

Requirements:
Previous experience in complaints management is essential.
Strong communication skills.
Experience with corporate complaint management systems.
Highly organized and structured approach.
Ability to provide reports on complaint progress and root causes.
Familiarity with customer satisfaction management and reporting.
Skill in training staff on complaint management.
Fluency in English.

What We Offer:
Join a diverse and international team shaping the future of payment solutions.
Competitive salary and regular performance-based reviews.
Generous annual leave and additional benefits over time.
Full health insurance package, including dental and optical coverage.
Monthly allowance for lunch and snacks.
Access to on-site facilities, including fitness and relaxation areas.
Team-building events to keep things exciting.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N MA_CECM)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. Варна

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

29.09.2023

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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