CRM Specialist

Описание

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for
us.

For one of our clients – company known for its wide variety of services in the online
entertainment field. We are on a search for capable, experienced and driven individuals for
the role of CRM Specialist.

Essential Duties and Responsibilities:
* Handling technical challenges and collaborating with IT teams to integrate the CRM system
with existing software and platforms;
* Customizing and enhancing the CRM system to align with specific industry requirements,
managing user access, roles, and permissions;
* Conducting training sessions and providing technical support for employees, along with
developing in-depth guides and documentation tailored to industry and business needs;
* Staying informed about industry-specific CRM technology, planning and implementing
system upgrades, and conducting regular system and data maintenance.
* Ensuring the accuracy and security of player data, implementing data quality measures,
and managing player segmentation for targeted marketing;
* Generating reports on key CRM metrics, player engagement, and observed patterns to
improve overall business performance.
* Collaborating with different sectors and offering insights to enhance initiatives aimed at
improving player experience;
* Ensuring adherence to industry and company guidelines and regulations at all times.

Requirements:
* 2-3 years of experience as a CRM administrator or in a technical role in the casino industry;
* In-depth understanding of the industry and the ability to thrive in a dynamic environment;
* Proficient in CRM casino-specific software and familiar with system customization and
integration into the casino context;
* Strong technical and troubleshooting skills, ability to analyze and problem-solve efficiently;
* Experience in training employees and creating and handling casino-specific documentation;
* Knowledge of database management, player segmentation, and casino-specific analytics;
* Capable, organized, and motivated to improve and optimize processes;
* Excellent communication skills, attention to detail, and project management abilities;
* Bachelor’s degree in information technology, computer science, business, or a related field.

Our client offers:
* Competitive remuneration and paid annual leave days (25 days);
* Additional health insurance, food vouchers and multisport card;
* Integral involvement in business processes, contributing to innovation and optimization;
* Opportunities to work in a dynamic international environment and advance within the company.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N VM_CRMS)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

22.01.2024

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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