Customer Support Shift Leader for a Gaming Company

Описание

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 16 years. We believe that we can change people’s lives by helping them
become the best version of themselves. We participate in the development of many Bulgarian and
international companies, helping them find the right people and solutions for their business. Our
network of satisfied candidates and clients continues to grow, remaining our greatest pride and
motivation.

We are currently seeking a highly responsible and experienced candidate to fill the position of CS
Shift Leader for one of our clients, a brand in the online casinos and sports betting industry.
This is a unique and exciting opportunity for a qualified professional to lead and excel in a dynamic
and growing field.

The Role: As a Customer Support Shift Leader, you will be at the forefront of ensuring smooth shift operations, providing leadership to customer support representatives, and contributing to an
efficient and customer-centric work environment. Your responsibilities will involve coordinating shift
activities, resolving escalated issues, and fostering a positive atmosphere for both customers and
team members.

What You Will Do:
Lead and supervise customer support representatives during shifts.
Resolve complex issues and escalate when necessary.
Manage internal and external written communication.
Collaborate within a small, highly efficient team to ensure the best customer experience.
Provide support to customers via Live Chat, Email, and Phone.
Guide customers through the site and/or mobile phones, assisting with services and products.
Maintain customer records and drive brand loyalty through personalized experiences.
Stay up to date on all products and collaborate with other departments for marketing promotions.

We Expect From You:
Very good knowledge of Bulgarian (written and spoken).
Strong computer literacy.
Аdvanced English skills (written and spoken).
Proven experience in a gaming company.
Ability to handle difficult customers professionally.
Willingness to work in shifts, including weekends and holidays.
Quality focus, problem-solving, and a proactive mindset.

Our client offers:
Competitive salary.
Modern and dynamic work environment within the gaming industry.
Experienced leaders to support your professional development.
Flexible working hours with the option to work from home on selected days.
Medical insurance to keep you in good health.
Food vouchers.
Multisport card.
Career growth opportunities in the exciting world of gaming.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step.
Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number N MA_CSSL).
Rest assured that we will reach out promptly to the candidates whose profiles closely match our
requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in
compliance with the regulations of the Commission for the Protection of Personal Data (Astrea
Recruitment, reg. No 1809).

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

22.01.2024

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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