Support Specialist with Turkish, Italian or German and English

Описание

Astrea Recruitment was found in 2007 with one principal mission – to be different.
We transformed this vision into a key driver of our efforts to be always available when our
clients or partners need us to advise and guide them in taking important decisions.
Our partners are increasing continuously and their satisfaction is the best business card for us.

For one of our clients – a company offering innovating products and services in the BPO
field. We are searching for creative, friendly and driven people for the role of Support
Specialist with Turkish, Italian or German and English.

Essential Duties and Responsibilities:
* Communicating about customers’ questions and issues via email, phone or chat;
* Offering solutions for the reported issues;
* Adding scripting of the call to the ticket and sending it to responsible internal teams;
* Following up on special cases and escalating further according to guidelines;
* Following products and procedures’ new updates and implementing changes;
* Maintaining constant communication with superiors and supporting the constant flow of
information.

Requirements:
* Strong understanding of Turkish Italian or German and English;
* Friendly and creative conversationalists with positive approach to work and customers
* Available to work on late shifts, driven to learn and goal-oriented;
* Previous experience in a customer support environment is an advantage;
* Interest in computing technology and experience in a similar role are a plus;
* MS Office applications skills (mostly Word and Excel).

Our client offers:
* Additional health insurance with dental care included;
* Competitive remuneration, food vouchers and multisport card;
* Transportation allowance and various bonuses;
* Standard working time and week (Mon-Fri);
* Detailed initial training and in-house career development options.

If you are interested, challenged and convinced you are the right candidate, do not hesitate
and send your detailed resume in English (Do not forget to point the ref. N SM_SSTIGE)
Only the shortlisted candidates will be contacted in a timely manner.
All the information is protected by the Commission for the Protection of Personal Data
(Astrea Recruitment. - reg No 1809)

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

22.01.2024

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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