Customer Support Representative with French or German and English – Work from the office

Описание

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a trailblazer company working with many globally-known clients. We
on a lookout for driven, customer-oriented and flexible people for the role of Customer
Support Representative with French or German and English (the project is for a huge Swiss
telecommunications company). ��

Essential Duties and Responsibilities:
* Offering customer support through various channels (chat, email, phone calls…);
* Sharing information about administrative and technical requests (products, invoices…);
* Analyzing and resolving customer queries efficiently and approaching them case-by-case;
* Escalating faulty cases or calls to relevant other departments when necessary;
* Updating the system regular and making the necessary changes when needed.

Requirements:
* Proficiency in French or German (C1 or higher) is required, plus solid English (B1);
* Customer-oriented mindset and positive and friendly attitude;
* Amazing organizational and communication skills;
* Flexible and available to work in shifts;
* Good knowledge of MS Office applications.

Our client offers:
* Amazing salary complimented by performance-based bonuses and referral bonuses;
* Paid days off and available relocation package for new employees moving from another
city or to Bulgaria to work;
* Full-time office-based employment with an option to work part-time too;
* Flexible working hours and taxi vouchers or transport allowance when working late shifts;
* Provided initial training, additional medical insurance coverage and food vouchers;
* Access to Employee Network Groups, connect and learn from coworkers with different
backgrounds;
* A chance to engage in a multinational environment with strong ties to UK business culture;
* Enjoy a friendly work atmosphere and positive environment promoting work-life balance.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_CSRFGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти
Телекомуникации

Държава:

България

Населено място:

Гр. София

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

01.03.2024

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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