Junior Support Consultant with English - No prior experience required

Описание

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a fast-developing, global company in the BPO field. We are on a
search for positive, enthusiastic and reliable people for the role of Junior Support Consultant
with English - No prior experience required.

Essential Duties and Responsibilities:
* Serving as a first point of contact and offering friendly support;
* Handling customers questions and issues via email, phone or chat;
* Keeping the communication loop is closed by ensuring that information can flow freely;
* Following progress on complex cases and escalating further when necessary;
* Adding call-scripting to the ticket and forwarding the case according to guidelines;
* Following up on new updates and implementing changes.

Requirements:
* Great English language skills (written and spoken);
* Positive and friendly with a can-do attitude;
* Previous experience in a customer support environment is not required;
* Some familiarity with MS Office apps (mostly Word and Excel);
* Basic understanding of computers and eagerness to learn and improve.

Our client offers:
* Working time during the whole week, organized in day shifts;
* Amazing salary complimented by various bonuses and perks;
* Paid Holiday leave days and a full-time job;
* Health insurance with dental care included for all employees;
* Transportation allowance, food vouchers and multisport card;
* In-depth training and in-house career development options.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_JSCE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

11.03.2024

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Астреа Рикрутмънт ЕООД може да получите ТУК