Request Handling Representative German and English - Hybrid Option Available

Описание

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 16 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – a leader in the field of digital technology transformation. We are on a
search for flexible, attentive and team-oriented people for the role of Request Handling
Representative German and English - Hybrid Option Available.

Essential Duties and Responsibilities:
* Managing queries and requests from partners and customers;
* Proposing solutions in accordance with guidelines and priority;
* Handling cases with empathy and patience and ensuring partner and customer satisfaction;
* Promoting positive partner behavior through regular feedback until issues are resolved;
* Ensuring partners adhere to Portal usability rules;
* Undertaking billing tasks according to company guidelines.

Requirements:
* Proficiency in German and a good grasp of English;
* 2+ years of experience in administrative or customer-oriented roles;
* Competence in MS Office and strong problem-solving skills and analytical abilities;
* Willingness to learn and improve service quality;
* Flexibility, teamwork, organization, and attentiveness are highly desired traits.

Our client offers:
* Competitive remuneration and performance bonuses;
* Additional healthcare benefits and transportation allowance;
* Standard Monday to Friday workweek with day shifts (ending by 7 p.m. at the latest);
* Remote work option after first 6 months on the job;
* Opportunities for career growth through diverse training options;
* Supportive team environment and positive workplace culture.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number VM_RHRGE).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. Fully Remote

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

16.03.2024

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Астреа Рикрутмънт ЕООД може да получите ТУК