Storage Support Engineer (Cloud Products) – US Shift
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Описание
IntroductionThe IBM Cloud team supports clients who deliver mission critical processes and leverage the latest innovations in the Cloud catalogue. The team supports a combination of Public, Hybrid, and Multicloud clients who are utilizing the flexibility of IBM Cloud to build and run their business anywhere. IBM Cloud allows deployment on multiple clouds (IBM, AWS, Azure or Google) and systems (IBM Z®, IBM Power® or x86). Public cloud with industry-specific requirements and Watsonx.
At IBM Bulgaria, we make sure that the world continues to operate driven by our latest and greatest technologies, such as System Z, Storage, Power, AIX and many other solutions. In our Client Innovation Center Sofia, the people have the chance to collaborate with the whole world and clients from every corner of it. We already have experts in development, DevOps, QA and Support Engineers.
We also have opportunities in more client-oriented roles, such as Emergency Response Managers, Technical Escalation Managers, and many Project management roles.
Your Role and Responsibilities
The Storage Support Engineer role requires a well-organized, action-oriented team player with exceptional time management and strong written and oral communication skills to drive customer facing support issues in a fast-paced environment. Serving as the primary technical interface to our clients, you will play a critical role in improving overall customer experience by quickly identifying and resolving problems in our Public Cloud Storage offerings. The role requires excellent collaboration with team members, other IT organizations, key stakeholders, and business partners to meet the needs of the business as well as that of the customers.
Key tasks include:
Diagnose and troubleshoot issues reported by IBM Cloud customers.
Effectively communicate with customers and partners via phone, chat and case regarding technical issues.
Document and track customer cases from start to finish ensuring customer expectations are properly managed and that technical issues are resolved to the customer’s satisfaction.
Work with various internal teams, and management to diagnose and resolve critical issues.
Work with Storage Engineering teams for knowledge transfer of new product/technologies.
Directly create documentation and provide oversight and peer review of change control documents written by other team members.
This position involves working on evening shifts.
Required Technical and Professional Expertise
2 or more years of experience working directly with customers
2 or more years of working in the cloud computing industry with a focus around storage and other infrastructure services
Preferred Technical and Professional Expertise
Industry certifications related to storage technologies such as Object Storage, SAN, NAS, and Backup
Virtualization products (VMWare, Citrix XenServer, Hyper-V, etc.) and how they interact with storage technologies
Networking concepts (routing, network protocols, firewalls)
Linux (CentOS/RedHat,Ubuntu/Debian) and Windows Troubleshooting
Strong troubleshooting/analytical skills (log parsing, deep-dive testing, etc)
File and Block Storage (iSCSI, NFS, NAS)
Object Storage (S3)
Network-based backup solutions (R1soft, Quantastor, Evault, Veeam)
Various filesystems (NTFS, ext3/4, xfs) and how to interact at/troubleshoot them
Изисквания към кандидата
Езикови познания:
Трудов опит:
Образование:
Ние предлагаме
Вид заетост:
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Договор:
Ниво в йерархията:
Експертен персонал без ръководни функции
Категория:
ИТ и Компютърни специалисти
Държава:
България
Населено място:
Гр. София
Адрес:
бул. ДРАГАН ЦАНКОВ 36
Дата:
28.08.2024
Организация:
Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители
Детайли за организацията:
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