Tech-Support Representative with German (Fully Remote)

Описание

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 17 years. We believe that we can change people's
lives by helping them become the best version of themselves. We participate in the
development of many Bulgarian and international companies, helping them find the right
people and solutions for their business. Our network of satisfied candidates and clients
continues to grow, remaining our greatest pride and motivation.

For one of our clients – innovator in a field of customer and information management. We are
looking for bright, eager and customer-oriented people for the role of Tech-Support
Representative with German (Fully Remote).

Essential Duties and Responsibilities:
* Providing basic to complex technical information via phone calls or email;
* Explaining in an simple way and ensuring users understand and can follow instructions;
* Showing understanding and consideration for their issues;
* Offering technical assistance to users, on your own or via collaborating with colleagues;
* Constantly stiving to improve personal skillset and performance for better customer
satisfaction.

Requirements:
* Great verbal and written skills in German and English;
* Proactive, friendly and skilled in communicating with various types of people;
* Results-driven and eager to improve and learn;
* Analytical-thinker and a problem-solver;
* Team-oriented and ready to give a helping hand when needed;
* At least 6 months of previous customer or technical support experience is required;
* Solid knowledge of PCs and operating systems.

Our client offers:
* Competitive paycheck package, free health insurance and a sports card discount;
* Shift patterns of eight-hour working shifts across 5 workdays per week or ten-hour working
shifts across 4 workdays per week scheduled in the range 10:00 - 23:00, Monday - Sunday.
* Individual trainings and opportunities for career growth and management;
* Performance evaluation, guidance for improvement and performance bonuses;
* Friendly and supportive work environment.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_TSRG).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. Fully Remote

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

27.01.2025

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Астреа Рикрутмънт ЕООД може да получите ТУК