Tech Support Assistant with Dutch (HYBRID)

Описание

At Astrea Recruitment, we are committed to transforming the challenges of finding a new job
into an inspiring path of change and support. With pride, we can say that we have been
among the best in the recruitment field for 18 years.


For one of our clients – leading world-wide provider of technology and services focused on
improving business performance, we are on a search for focused, driven and tech-savvy
individuals for the role of Tech Support Assistant with Dutch (HYBRID).

Essential Duties and Responsibilities:
* Handle technical concerns via phone, chat, and email, including desk phones, integrations,
mobile applications, and features such as meetings and conferencing;
* Process and resolve support requests by analyzing system logs and performing remote
troubleshooting;
* Consistently meet client Key Performance Indicators (KPIs);
* Actively participate in improving the client knowledge database;
* Provide high-level technical guidance and assistance in problem-solving;
* Identify upselling opportunities and provision additional VoIP services and products.

Requirements:
* Fluent communication skills, both written and verbal;
* Interest in Networking and Linux;
* Strong troubleshooting and analytical skills;
* Experience with VoIP is an advantage;
* Telecommunications knowledge or education is considered a plus;
* Familiarity with routing and switching is a bonus;
* Customer-oriented and proactive team player.

Our client offers:
* Hybrid model of work and paid annual leave days;
* Linux Academy and Avaya product certification program;
* Full-time employment and career development opportunities;
* Competitive remuneration with opportunities for growth;
* Reward and recognition programs;
* Friendly and multicultural work environment;
* Fully covered additional health insurance;
* Discounts for a sports card.

If you feel excited and confident that you're the perfect fit, we encourage you to take the next
step. Kindly share your detailed resume in English when you get a chance. (and don't forget
to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match
our requirements. Your privacy is of utmost importance to us, and all your information is
safeguarded in compliance with the regulations of the Commission for the Protection of
Personal Data (Astrea Recruitment, reg. No 1809).

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

10.02.2025

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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