Team Manager with German- Бургас

Описание

Who We Are

Sutherland is a worldwide leader in digital transformation and superior customer service. We are the engine behind the experience giants of today—the companies best known for the transformative experiences they deliver, working in a broad range of industries, from Technology & Travel to Telecommunications, Banking, and so much more.


What We Are Looking For

Sutherland Bulgaria is looking for a motivated Team Manager to join our dynamic and multicultural team. If you want to become part of an exciting, positive, and truly international environment where you can develop yourself professionally, get closer to and work for industry global leaders in a variety of sectors, then this is the right place for you.

As a Team Manager, you will help grow our teams to deliver an exceptional customer experience at scale. Day-to-day, you will be responsible for coaching your team, surfacing opportunities to improve our Support systems, executing against those, and partnering cross-functionally to continually enhance the experience of our users.


What you'll do:
Apply a balanced management approach with equal emphasis on business, performance and people management results
Process and resolve all escalated issues and ensure customer satisfaction
Monitor and manage the team’s performance metrics and the contact transactions of team members
Conduct meetings with team members. Cascade latest process related inputs from the client and the management, to the floor
Stack rank all team members, based on the performance metrics - attendance, quality audit scores
Analyze trends/data and drive development of plans to take advantage of potential opportunities to improve efficiencies of the team and deliver higher customer satisfaction
Monitor daily, weekly and monthly KPIs, identify trends and flag alerts when needed

What you need to have:
Fluency in German and English
Minimum 3 years of experience in the industry
Or minimum 1 year of previous successful experience as a Team Manager, SME or QA
Very good Proficiency in MS Word, Excel, and PowerPoint
Ability to interpret, understand and respond to customer needs
Strong people management skills – ability to clearly communicate goals, to motivate, coach and develop all team members
Attention to detail and process adherence
Ability to work from our office in Burgas on shifts

What We Offer:
Competitive salary according to job market
Join a recognized international market leader and enrich your CV by working for renowned worldwide brands
An ambitious company culture, encouraging internal promotions and professional development
Excellent social benefits package
Top-notch on-the-job training
Team Building and social activities, participation in voluntary work, charity causes
A modern office space on a communicative location


The information provided by you is personal and will be protected.
Only the shortlisted candidates will be contacted.

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. Бургас

Адрес:

район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1

Дата:

07.05.2025

Организация:

Sutherland
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Sutherland може да получите ТУК