Change Manager

Описание

Company Description

We are the leading global information services company, providing data and analytical tools to our clients around the world. We help businesses to manage credit risk, prevent fraud, target marketing offers and automate decision making.



We also help people to check their credit report and credit score, and protect against identity theft. In 2019, for the fifth consecutive year, Experian has been named to Forbes Magazine’s Top 100 list of the “World’s Most Innovative Companies.”



We employ approximately 17,000 people in 44 countries and our corporate headquarters are in Dublin, Ireland, with operational headquarters in Nottingham, UK; California, US; and São Paulo, Brazil.



At Experian, we are committed to building an inclusive culture and to creating an environment where people can balance successful careers with their commitments and interests outside of work. Our flexible working practices support our belief that this balance brings long-lasting benefits for our business as well as our people. Some roles lend themselves to flexible options more than others, and if this is important to you, we are open to discussing agile working opportunities during the hiring process.

Job Description
· Access and review impact on new change requests
· Review new Standard Changes requests
· Undertake the monthly review of approved Standard Changes
· Drive outstanding changes to be closed within 3 working days
· Participates on Change Advisory Board (CAB)
· Conduct Failed change reviews (FCR) for unsuccessfully changes (Except Sev C & P1)
· Manage Change Management mailbox and team’s portal
· Identify, escalate and manage risks and issues
· Assist in reduction of unsuccessful changes
· Contribute to training materials
· Identify and build stakeholder relationships within Experian Ensure adherence to the change process and highlight, escalate non- adherence
· Engage with Problem Management to log recommendations on changes that have caused a Serv C, P1 or P2 incidents
· Identify process improvements in ways of working
· Identify workflow improvement and enhancements to ServiceNow
· Attend Post Implementation Reviews

Qualifications
· Good understanding of ITIL V3&4 Process and Best Practices
· Minimum ITIL V3/4 Foundation Certified
· Good oral and written communication skills
· Working knowledge ServiceNow or equivalent ticketing system
· Good people skills
· Ability to work both autonomously as well as within a team
· Awareness of Agile and DevOps working
· Working knowledge of collaboration tools
· Good understanding of Microsoft products
· Good analytical skills

Additional Information
· Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & books
· Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time
· Social benefit package - life insurance, food vouchers, additional health insurance, corporate discounts, Multisport card, and a Share options scheme
· Work-life balance - 25 days paid vacation and 3 additional paid days for participation in Social responsibility events
· Opportunity for Flexible working hours and Home Office

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Висше управленско ниво

Категория:

Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

23.11.2021

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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