Client Advisor for Social Media product fluent in German

Описание

Want to be part of an outstanding team, representing a brand, whose products are used by 100 million people every day?

You are freakishly obsessed with new gadgets and have a proven track record troubleshooting the toughest bugs out there?

You are excited about improving workflows and are pumped to proactively seek out ways to solve user’s important issues with patience and empathy?

Then this is the right place to be - we’re looking for a technical support specialist to join the team!

What you’ll do:

• Provide outstanding technical assistance to users to help troubleshoot and resolve their technical issues;
• Help shape and deliver excellent customer service both via email and/or phone, ensuring a high customer satisfaction through both email and phone contact;
• Collaborate with the Customer Support team to help identify and prioritize questions and feedback;
• Pro-actively take ownership of open issues and interface successfully with the management team;
• Ensure customer satisfaction through end-to-end management of each service request by maintaining service status, periodic review of calls with reference to escalation timeframe and timely closure;
• Work with our internal global teams, you’ll collaborate with a team of designers, engineers, and researchers to maintain and improve the experience for our users everywhere;
• Work as part of a team where you are constantly learning, expanding and sharing your knowledge.


What we’re looking for:

• Fluency in German language;
• Good level of English language;
• Ability to prioritize tasks, balance multiple workflows as well as work independently;
• Customer Service oriented with effective communication and collaboration skills, as well as thrives in a team environment;
• Ability to multitask while recording details of the contact and issue being reported;
• Basic typing skills on a keyboard equal to a minimum of 30 words per minute (as observed by interviewer or test);
• Experienced with mobile troubleshooting and configuration including Bluetooth and application settings for Mac/PC, Android and iOS operating systems;
• Knowledge of CRM tools and systems such as Zendesk, Confluence and HipChat Communicator;
• A passion for supporting users and an understanding of what makes up a fabulous customer experience.


Did you recognize yourself? If yes - apply now!

And if you wonder what we can offer, continue reading…

Life@Sutherland:

• We offer competitive salary and excellent social benefits package including: Food vouchers, Transportation allowance, VIP cards for one of the biggest shopping centers in Sofia – Serdika Center, Health Insurance and Life Insurance;
• Trainings;
• Team Building activities, parties, opportunities for participation in different programs for voluntary work, charity causes, buddy system for our new colleagues coming from abroad and etc.;
• Rewards and recognition programs;
• Great office location.

The information provided by you is personal and will be protected.

Only the shortlisted candidates will be contacted.

Изисквания към кандидата

Езикови познания:
Немски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Медии
Маркетинг

Държава:

България

Населено място:

Гр. София

Адрес:

район р-н Триадица бул.ПАТРИАРХ ЕВТИМИЙ No 82, ет. 1

Дата:

15.06.2017

Организация:

Sutherland
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Sutherland може да получите ТУК