Social Media Technology Specialist

Описание

Social Media Technology Specialist
THE EXPERIENCE MATTERS

C3i Solutions is a business process outsourcer specializing in global, high-touch consumer, patient and end user engagement. Our network of global contact centers provides unparalleled, 24/7, multi-lingual support to customers in over 175 countries. Since we had opened an office in Sofia in 2005, we are constantly attracting talented people and help them develop their potential.

To ensure the expansion of our Operations Center in Sofia, we are now looking to recruit a Social Media Technology Specialist.

Job Summary

The individual will be responsible for partnering with clients, internal management and third party vendors to support the technical aspects of business solutions, including social media support, consumer surveys, live chat, SMS messaging and business intelligence.


Responsibilities:
• Execute implementation of technical component of all social media, survey, live chat and business intelligence business solutions
• Investigate, analyze and recommend technology solutions that fits client’s needs (internal & external clients)
• Partner with Data Services and Business Intelligence teams to develop, plan and implement the analytics and reporting for business solutions.
• Develop and facilitate social media technology, report generation, and other technical training supporting the implementation of solutions
• Ensure technologies and capabilities align with strategic goals and operational processes.
• Enhance and expand business solutions through innovative technical solutions.
• Support sales efforts, solution engineering and business objectives by contributing technical and subject matter expertise, knowledge and insights.
• Monitor changes to native social media platforms and third-party technologies on a daily basis and issue alerts for changes and their impacts to affected program management
• Maintain and publish monthly newsletter of social media updates on a consistent basis

• Troubleshoot and support technical issues related to business solutions
• Provide subject matter expertise for the organization on social media and technical matters on other digital issues.


Job Requirements:
• College diploma required or equivalent experience. Minimum of two years of call center experience, including call center operational knowledge is preferred. Social Media knowledge and participation is required
• Ability to work flexible schedule.
• Must have experience utilizing Social Media to communicate and must be currently actively engaged; being familiar with personal blogging and utilizing twitter mandatory.
• Author of a personal blog a plus.
• Active Facebook and Twitter account mandatory. Must be proficient in Microsoft Office package.

What we offer:
• Professional on-boarding and on-going trainings
• Opportunity to build a career within a leading US Company
• Competitive salary and performance bonuses
• Social benefits package
• Vibrant environment

Are you willing to build up your career with us? - We’ll be happy to receive your cover letter and resume in English!

*Your personal data is secure with us.
** Only candidates selected for interview will be contacted

Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Административен персонал, Експертен персонал без ръководни функции

Категория:

Медии

Държава:

България

Населено място:

Гр. София

Адрес:

ж.к. Бизнес парк София, Сграда 7 , вх. Б, ет. 1, София 1766

Дата:

14.05.2018

Организация:

Си 3 ай Европа ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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