Verint Administrator

Описание

Verint Administrator
TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.

Responsibilities:
Coordinates, schedules and distributes software upgrades, patches, system upgrades and tools for the core workforce management products and databases; facilitate upgrades to the workforce management tools software, including analyzing testing, and recommending system upgrades, patches, and system configurations
Troubleshoots corrects and/or reports issues with the workforce management software program; supports field personnel and customer care with all other workforce management applications
Follows up on open issues to ensure appropriate resolution and communicates updates to the necessary personnel in a timely manner
Ensures system application tools and configurations are optimized and performing as designed
Efficiently configures and applies workforce tool route configurations for both in-house staff and contractors to minimize drive time, maximize on-time guarantee, maximize productivity, and create the least cost model for the department, according to guidelines provided by management
Maintains database application reports and audits a number of user profiles to licenses owned; conducts routine audits of all approved Workforce management tools using checks and balances
Responsible for documenting and maintaining a database of all system configurations
Requirements:
Minimum 1-year workforce management experience in a call center environment
Experience administering a software package in a Windows server environment
Excellent command of English
Knowledge of workforce management processes and concepts
Experience administering the Verint WFO application
Proficiency with Microsoft Excel, Word, and PowerPoint
Working knowledge of call center operations
Proficiency with call center specific software and applications (Verint, CMS, Blue Pumpkin, IEX)
Excellent decision making and analytical skills
Team player with strong detailed-oriented and troubleshooting skills
Works with minimal supervision
Call center experience will be considered as an advantage
Time and project management skills
We offer:
A regular working time and unique work atmosphere
A stable job and career development opportunities
Attractive salary
Special Discounts & Offers (Food vouchers, Multisport cards, etc.)
Additional health insurance
Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
Positive international working environment (Relax zones, PlayStation and billiard corners)
Continuous support and learning
Employee referral bonuses
We are looking for you! Join our team and caring culture! Send us your CV!

* Please note that only shortlisted candidates will be contacted!

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Средно управленско ниво

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София 1000, ул. "Алабин" 1,Телъс Тауър

Дата:

20.06.2018

Организация:

TELUS International Europe
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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