Customer Engagement Center Agent with German

Описание

At HP, we believe in the power of ideas. We use ideas to put technology to work for everyone. And we believe that ideas thrive best in a culture of teamwork. That is why everyone – at every level in every function, is encouraged to have original ideas, to express them and to share them. We trust anything can be achieved if you really believe in it, and we will invest in your ideas to change lives and the way people work. This vision is what sets us apart as a company. At HP we work across borders, and without limits. Global virtual teams share resources and pool their big ideas to solve business issues and meet personal goals. Everyone is valued for the unique skills, experiences and perspective they bring. That’s how we work at HP. And this is how ideas and people grow.

The Customer Engagement Center Agent manages business customers’ queries and has a direct impact on the client satisfaction. He/she cooperates with various internal and external stakeholders with different cultural background and drives service excellence.


Job specifics/responsibilities:

• Case management

• Coordination of customer cases highlighted as exception using appropriate tools & reports

• Coordination of the resources in a proper manner to seek for customer case resolution

• Monitoring and owning of the overall service event to its completion

• Interaction with various internal stakeholders

• Managing of multiple tasks or cases simultaneously with minimal supervision

• Customer interaction and proactive communication

• Participation in the process or quality improvement trainings


Education (degree) and professional experience required:

• Bachelor/ Master Degree

• At least two years of client facing experience, preferably in a similar environment.


Personal skills and qualities:

• Written and verbal fluency in English and German

• Excellent customer skills, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution

• Good Presentation Skills

• Team player

• Analytical and problem-solving skills

• Time management skills and working with strict deadlines


Technical skills (procedures and documents the employee has to be acquainted with):

• Basic Knowledge about hardware products in the computing and printing area

• Good computer literacy – (MS Office – Outlook, Excel, Powerpoint)


We’re looking for visionaries who are ready to make an impact on the way the world works. At HP, the future’s yours to create!

This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:
Без професионален опит

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Бизнес /консултантски услуги

Държава:

България

Населено място:

Гр. София

Адрес:

ул. Бизнес Парк София 1, сграда 10 No 1, бл. 9

Дата:

06.04.2022

Организация:

Hewlett Packard Enterprise
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Hewlett Packard Enterprise може да получите ТУК