Remote account support manager with German

Описание

Remote account support manager with German
At Hewlett Packard Enterprise (HPE), we live by three core values that drive our business: Partner, Innovate, Act. These values combine to help us create important work all over the world to advance how people live and work.

Our new innovative IT services organization is HPE PointNext. We have the expertise to advise, integrate and accelerate our customers’ outcomes from their digital transformation.

We are currently looking for Remote Account Support Manager (RASM) with German who will act as a partner managing the delivery of contracted proactive support related services. RASMs are remote IT consultants with broad multi-technology knowledge, able to understand the customers IT end to end and broker engagement of deeply technical back-end resources when required. They are responsible for monitoring the actual service level compared with the Service Level Agreement (defined in the Statement of Work), cost of delivery, revenue growth through upselling opportunities, profitability, and contract retention.

Key Responsibilities:

Manages the delivery of contracted proactive support related services through the whole delivery lifecycle: Installation, Services delivery support.
Drives the delivery of technical proactive activities for base software, applications and solutions support
Takes an active part in organizing the delivery of technical support services/solutions
Understands customer's specific IT needs and brokers engagement of deeply technical back-end resources as required
Provides consultative IT Advice, collaboration, operational best practices sharing and has a broad technical understanding of the customer’s IT
Uses proven Value Based Delivery (VBD) processes to help the customer reduce business risk and maximize return of their IT investment and to present to the customer the added value of proactive services.
Responsible for cost of delivery and total customer experience
Identifies upselling opportunities, supports growth, profitability and account retention
Works closely with sales and pursuit teams supporting cross Business Units strategies and solutions
Understands standard procedures of Project Management and Change Management
Supports the customer in problem/escalation management
Proactively proposes improvements and changes to the customers’ IT environment
Requirements for the role:

Broad multi-technology knowledge
IT end to end understanding credibility for decision maker conversations
Analytical and problem solving skills
Customer centric mindset
Financial expertise in cost of delivery, margin and revenue basics
Excellent verbal and written communication skills
Client relationship management skills
Strong influencing and presentation skills
Understanding and ability to demonstrate the main principles of Service Management
Excellent German and English language skills
Certification in IT Service Management (ITIL V3 Foundation to V3 Expert based on job level) will be considering as an advantage.
We offer a challenging role including:

Continuous learning and technical training opportunities
Great opportunity for professional development in the IT field
Part in a team that has established itself as a preferred partner for Hi-tech Services & Support throughout EMEA
Possibility of flexible work arrangement after the first year of service
Competitive remuneration package
Medical insurance
4 days additional paid leave (total:24 days)
Food vouchers
Opportunity to use free HPE bus / parking
Life insurance
Sport cards
HPE badge program including various discounts for products and services
Work-life balance program including free legal, financial and psychological consultations
If you find yourself suitable, please, don`t hesitate to send us your application in English.

Only shortlisted candidates will be contacted.

This is to inform you that Hewlett Packard Enterprise GDBC EOOD (HPE) is registered as an administrator of personal data to the Commission for Data Protection. Some of the information that you provide voluntarily is personal information and falls under the special protection regime under the Law on Personal Data Protection. The personal data provided by you will be processed for the purposes of the selection process as well as for the realization of the legitimate interests of the data controller in respect of any future contract of employment. HPE takes the responsibility to handle, use and store your personal data, ensuring its protection in secret from the third parties. We inform you and you agree that HPE may provide your personal data to government, municipal institutions, banks, companies, corporate bodies and individuals, where such obligation exists under a special legal provision, where it is necessary for realization of your rights and legal interests as a participant in the selection process, and when it is necessary to realize the legitimate rights and interests of HPE. HPE can provide your personal information to corporate bodies and individuals who are assigned to actions and activities relating to the selection process and in respect of any future contract of employment.

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. София

Адрес:

ул. Бизнес Парк София 1, сграда 10 No 1, бл. 9

Дата:

23.05.2018

Организация:

Hewlett Packard Enterprise
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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