Technical Account Manager with German

Описание

Technical Account Manager with German
At Hewlett Packard Enterprise (HPE), we live by three core values that drive our business: Partner, Innovate, Act. These values combine to help us create important work all over the world to advance how people live and work. Our new innovative IT services organization is HPE PointNext. We have the expertise to advise, integrate and accelerate our customers’ outcomes from their digital transformation.

We are currently looking for a Technical Account Manager (TAM) with German, who will work closely with customers to develop long lasting relationships and customers for life. TAMs are typically experts in one (or more) of the defined HPE technologies (servers, storage or networking). The TAM partners with aligned Proactive Service Customers, gaining an in-depth understanding of the customer environments from both a technical and operational perspective. TAMs should have an in-depth knowledge of the end-to-end support process and be capable of correcting problems when they occur. In the event of a customer satisfaction issue, the TAM will partner, as needed, with appropriate HPE resources to ensure the issue is resolved.

Key Responsibilities:

•Assist in the planning of actions related to the delivering the proactive services that the customer has purchased and manages the expectations that are deemed to be a measure of successful delivery;
•The TAM will collaborate with the Account Support Manager to create an operational profile of the aligned customer’s technical environment, in order to understand the criticality and business purpose of the environment;
•Drive the technical review with the customer, including a detailed review of all the Technical Support related activities
•The TAM will participate in customer meetings to: Gain an in-depth understanding of the customer’s environment, foster a better working relationship, and garner knowledge of upcoming customer activities.
•Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
•Evaluate unique or complex installations or configurations and make recommendations for resolution


Requirements for the role:

•Bachelor degree preferable in Technical studies
•Broad multi-technology knowledge
•Analytical and problem solving skills
•Customer centric mindset
•Time management skills and working with strict deadlines
•Excellent verbal and written communication skills
•Excellent German and English language skills


We offer a challenging role including:

•Continuous learning and technical training opportunities
•Great opportunity for professional development in the IT field
•Part in a team that has established itself as a preferred partner for Hi-tech Services & Support throughout EMEA
•Possibility of flexible work arrangement after the first year of service
•Competitive remuneration package
•Medical insurance
•4 days additional paid leave (total: 24 days)
•Food vouchers
•Opportunity to use free HPE bus / parking
•Life insurance
•Sport cards
•HPE badge program including various discounts for products and services
•Work-life balance program including free legal, financial and psychological consultations
•If you find yourself suitable, please, don`t hesitate to send us your application in English.


Only shortlisted candidates will be contacted.

This is to inform you that Hewlett Packard Enterprise GDBC EOOD (HPE) is registered as an administrator of personal data to the Commission for Data Protection. Some of the information that you provide voluntarily is personal information and falls under the special protection regime under the Law on Personal Data Protection. The personal data provided by you will be processed for the purposes of the selection process as well as for the realization of the legitimate interests of the data controller in respect of any future contract of employment. HPE takes the responsibility to handle, use and store your personal data, ensuring its protection in secret from the third parties. We inform you and you agree that HPE may provide your personal data to government, municipal institutions, banks, companies, corporate bodies and individuals, where such obligation exists under a special legal provision, where it is necessary for realization of your rights and legal interests as a participant in the selection process, and when it is necessary to realize the legitimate rights and interests of HPE. HPE can provide your personal information to corporate bodies and individuals who are assigned to actions and activities relating to the selection process and in respect of any future contract of employment.

Изисквания към кандидата

Езикови познания:
Английски език, Немски език

Трудов опит:

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции, Средно управленско ниво

Категория:

Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. София

Адрес:

ул. Бизнес Парк София 1, сграда 10 No 1, бл. 9

Дата:

23.05.2018

Организация:

Hewlett Packard Enterprise
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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