Ubisoft Non-voice Team Leader with Russian- Варна

Описание

Ubisoft Non-voice Team Leader with Russian

Who is Concentrix?
Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centres. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public-sector clients.

The Team Leader provides a facilitative style of leadership with overall responsibility for the motivation, resource and system planning, procedure coaching and team performance


Role Specific:
Direct team activity to achieve performance measures relating to customer satisfaction and process efficiency
Provide day-to-day management and leadership to Customer Service staff
Understand and ensure that business rules and processes are effective and executed in fulfilling the customer needs
Perform quality checks and provide feedback and coaching to the agents
Ensure that the Customer Service staff operates successfully within a team environment with a strong team spirit and ethos
Perform various administration tasks, assist in setting and achieving operational objectives, track and report service performance
Support HR and Recruitment team by attending and performing interviews

Requirements:
University Degree
At least 1 year experience in Customer service, ability to identify needs and requirements of business units supported
At least 1 of year of relevant experience is mandatory
Excellent communication, presentation and negotiation skills
Excellent organizational and analytical skills
Ability to motivate a group of people to work effectively together
Aptitude for understanding and solving problems, timely decision-making and conflict management skills
Ability to deal effectively in high pressure, dynamic situations with a large degree of autonomy
Ability to work to deadlines whilst maintaining quality of work and effective work relationship with team and client
Fluency in English
Fluency in Russian
Advanced knowledge in MS Office applications

Why to work for Concentrix?
We provide a clear path to career development and offer support, advice and coaching every step of the way. Some of our other benefits include:

Competitive salary
Various career development opportunities
A bright, modern and exciting place to work, with excellent staff facilities
Performance related pay
Voluntary Medical plan
Life insurance
Annual reward and recognition events
Holiday pay
Team and Concentrix events
This is a permanent position based in Varna

Изисквания към кандидата

Езикови познания:
Английски език, Руски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. Варна

Адрес:

гр. София, ж.к. Младост 4, Advance Business Center 1, ул. Самара 4

Дата:

12.06.2018

Организация:

CONCENTRIX SERVICES BULGARIA ЕООD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за CONCENTRIX SERVICES BULGARIA ЕООD може да получите ТУК