Managed Services Data Specialist

Описание

In this role you will be responsible for managing data alignment and accuracy within the operation of Managed Print Services and Managed Device Services determining the root causes for data discrepancies and driving their respective resolution. You will be the single point of contact (SPOC) for the Service Delivery Manager in case of CBA (Contract and Billing Automation) operational queries, data issues, and discrepancies related to any type of fleet data change.

Please note this is a temporary role.

Business context:

The EMEA Customer Support and Service Delivery Organization offers Managed Services & Solutions to Enterprise and Corporate customers combining Hardware, Supplies, Financing and Services in a Managed Print/Device Services (MPS/MDS) offering. The Managed Services Business is expanding and is a strategic growth area to HP.

Responsibilities:

Process data corrections by Initiating or making system changes
Initiate or make system changes based on identified cause
Validate that changes are processed in time, meeting the preset quality criteria
Track completion of changes
Ensure accurate and aligned asset data across systems and tools
Be the single point of contact for the Service Delivery Managers in MPS/MDS on any data related issues and queries
Proactively elevate and escalate any data related discrepancies to support teams
Coordinate all relevant resources (internal/external partners)
Track and capture data/metrics
All other tasks assigned by management may vary based on experience and related skills
Education and professional experience required:

University or College degree
> 1 years of service delivery experience or similar, ideally Outsourcing or Project Management or Consulting
Experience in data and problem management
Project management or project coordination experience

Other requirements

Strong English language skills (spoken and written)

Personal skills and qualities:

Customer oriented
Excellent team player
Strong organizational and interpersonal skills
Strong communication and leadership skills
Strong collaboration, influence and negotiation skills in cross-functional teams
Ability to interact comfortably with all levels of customer management
Ability to manage conflict and complex situations
Ability to apply business acumen and results driven attitude
Reliable, fast learner and well-organized person with a flexible and responsive attitude
Comfortable to work in a remote, virtual environment
Good analytical thinking and ability to solve problems
Ability to easily adapt to organizational and structural changes
Process and Methodology focused

Technical skills:

MS Office applications
ServiceNow knowledge - preferred
Project Management Methodologies - desirable
ITIL foundation, processes & tools knowledge – desirable
MS process and technology knowledge and background – preferred

What do we offer:

Additional medical insurance
Life insurance
Additional days paid leave
Food vouchers
Wellness program (incl. Multisport cards)
Work-life balance support including work from home opportunities

At HP, the future is yours to create! What are you waiting for? Apply Now!

This is to inform you that HP Inc. Bulgaria EOOD (“HP”) is personal data controller. Some of the information that you provide voluntarily is personal data and falls under the protection regime under the General Data Protection Regulation and the Bulgarian Personal Data Protection Act. The personal data provided by you will be processed for the purposes of the selection process as well as in respect of any future contract of employment between you and HP. HP takes the responsibility to handle, use and store your personal data, ensuring its protection and confidentiality.

Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Средно управленско ниво

Категория:

Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. София

Адрес:

ул. Бизнес Парк София 1, сграда 10 No 1, бл. 9

Дата:

05.06.2023

Организация:

Hewlett Packard Enterprise
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Hewlett Packard Enterprise може да получите ТУК