Customer Service Advisor with Аrabic София

Описание

The Role
Fantastic opportunities working with the world's leading snack brand!
Concentrix work with the world’s leading maker of snacks, with leading market shares in every category in which they compete and holds the No. 1 position globally in biscuits, chocolate and candy. You will be the first point of contact, taking calls, answering emails and responding to web enquiries from consumers. You will have your customer service radar switched on and be ready to showcase your excellent communication skills in order to give each customer a professional and detailed response. In this role you will provide support for a variety of brands and be required to remain knowledgeable on all brands and products as well as maintain up-to-date knowledge on all the processes to support our consumers

Want your weekends free? Not a problem!
Our lines are open 08:00am-5:00pm Monday to Friday to help you strike an excellent work life balance!


What you need?
Exceptionally customer focused
Ability to communicate fluently in Arabic both in verbal and written communication styles and understand the market specific dialects or accents
Deep and firm understanding on consumer culture in Lithuanian market
All training will be completed in English, so an advance level of the language is needed as well.
Computer literate and ability to navigate around a computer system
Committed to resolving customer queries in line with corporate values and brand image with solution driven mindset
Good telephone manner and strong understanding of social media channels and familiarity with social communication best practices
Excellent soft skills, particularly in:
Demonstrating empathy
Active listening skills
Communicating clearly
Providing concise and accurate next steps
Building rapport with frustrated consumers
Remaining calm in stressful scenarios

What we offer?
Competitive salary
A bright, modern and exciting place to work, with excellent staff facilities
Medical plan fully covered by Concentrix
Life insurance
Various career development opportunities
Annual reward and recognition events
Holiday pay
Team and Concentrix events

Concentrix Corporation (Nasdaq: CNXC) is a leading technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands including over 95 Global Fortune 500 clients and over 90 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.
We are Different by Design.

Изисквания към кандидата

Езикови познания:
Английски език, Немски език, Руски език, Полски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Средно управленско ниво

Категория:

Бизнес /консултантски услуги
Обяви, подходящи и за лица с бежански статут

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ж.к. Младост 4, Advance Business Center 1, ул. Самара 4

Дата:

10.03.2022

Организация:

CONCENTRIX SERVICES BULGARIA ЕООD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за CONCENTRIX SERVICES BULGARIA ЕООD може да получите ТУК