Ubisoft Quality Analyst with German/Russian- Варна

Описание

Ubisoft Quality Analyst with German/Russian
Who is Concentrix?
Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centres. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public-sector clients.

The Quality Analyst is responsible for team project results monitoring and the client requirements achievement, presentation and verification and the overall success of CSAT, Quality of service delivered and intraday management functionalities

Role Specific:
Drive Customer Satisfaction and standard development across teams
Act as key point of contact on CSAT activities and improvement initiatives
Responsible for analyzing client’s processes, reviewing and understanding drivers of the performance
Communicate with the client on process gaps, establishing new control points and process recommendations
Monitor and check quality of the support responses on a regular basis
Provide regular feedback to the agents, including floor support
Responsible for preparing data and presentations for the client’s weekly business reviews
Work proactively with Training team to ensure process alignment
Report and analyze Quality results
Provide reporting on Compliance of standards
Explore opportunities for improvement on client satisfaction process
Requirements:
University degree
At least 1 year of relevant experience is mandatory
Numerical & Analytical Skills
Proven experience in relationship management and networking
Fluency in English
Fluency in German or Russian
PC and Console gaming knowledge and experience would be considered as an advantage
Flexibility and ability to manage a demanding and changing workload
Excellent communication, presentation and leadership skills
Self-driven and motivated
Ability to configure and modify connections to various Data Source
Why to work for Concentrix?
We provide a clear path to career development and offer support, advice and coaching every step of the way. Some of our other benefits include:

Competitive salary
Various career development opportunities
A bright, modern and exciting place to work, with excellent staff facilities
Performance related pay
Voluntary Medical plan
Life insurance
Annual reward and recognition events
Holiday pay
Team and Concentrix events

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Средно управленско ниво

Категория:

Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. Варна

Адрес:

гр. София, ж.к. Младост 4, Advance Business Center 1, ул. Самара 4

Дата:

15.08.2018

Организация:

CONCENTRIX SERVICES BULGARIA ЕООD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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