Implementation Project Manager with Czech

Описание

Implementation Project Manager with Czech
Hewlett Packard Enterprise is an industry leading Technology Company that enables customers to go further, faster. With the industry’s most comprehensive portfolio, spanning the cloud to the data center to workplace applications, our technology and services help customers around the world make IT more efficient, more productive and more secure.

The Sofia Installation Team is currently supporting 19 countries in EMEA region by providing End to End Project Management for non-complex installation projects and also administrative support to the country project managers for complex installation projects

The Implementation Project Manager (IPM) has the responsibility to manage complex installation and deployment projects as well as cross-functional teams in order to ensure successful implementations according to HPE specifications or SOW. (scope of work). He/ she is a subject-matter-expert on the Installation & Deployment Services (IDS) portfolio, has broad multi-technology knowledge and is able to understand customers’ datacenter environment. The IPM may consult with Solution Architects and pre-sales teams to recommend services that best meet customer requirements or assess, and in some cases develop, a SOW. He/she ensures technical assessment of IDS sales order configurations or SOW to guarantee customer requirements are met. The IMP provides the customer with a project plan that outlines statement of customer and HPE responsibilities, timeline, resources, and completion/sign-off criteria. The role also includes responsibility for monitoring project performance to help prevent cost overruns and over-delivery or under-delivery of services.

Job specifics/responsibilities:

End to end Project Management responsibility and accountability for project delivery and deployment.
Central point of contact for the customer and leads the delivery team and resources.
Understands customers’ specific IT needs.
May proactively propose improvements and changes to the customers’ IT environment.
Provides consultative advice to customers and presales/sales for installation and deployment services.
May work directly with pre-sales/sales to provide input to SOW or may develop SOW.
Identifies service upsell opportunities, supports growth & project profitability.
In-depth knowledge of Service Delivery Guides (SDG’s) for the installation and deployment services sold.
For Factory Express and Converged Systems, ensures that configuration/ racking / cabling / OS requirements are documented, meeting with customer (face to face, when appropriate) to collect information.
Timely communication of documented customer requirements provided to HPE factory/integration centers using standard tools & processes.
Identifies appropriate skill-set requirement for on-site engineer(s) & consultant(s) and secures & notifies resources.
Conducts planning meetings to ensure customer & delivery resource alignment and identifies opportunities to optimize delivery efforts.
Ensures customer site readiness before onsite implementation start.
Conducts & documents delivery review meetings and is responsible for the implementation of planned activities. Monitors the actual service level vs. the defined and agreed SLA.
Ensures Installation & Deployment Services are delivered according to SDG, guidelines and processes.
Collets signed customer acceptance document.
Educates customers on TCE (total customer experience) survey process.
Proactively alerts stakeholders of potential risks and deviations.
Supports the customer in problem/escalation management.
Key contributor in managing cost of delivery at the project level and total customer experience.
Works closely with sales and pursuit teams supporting cross BU strategies and solutions.
Maintains a good working cross-EG relationship with the HPE account team (Sales/Pre-Sales and Business).
Requirements:

Project Management methodology experience
Fluent in written and verbal Czech and English
PMP certification is an advantage
ITIL foundation is an advantage
Broad multi-technology knowledge e.g. server storage network
Strong knowledge of Installation and Deployment Services portfolio
Analytical and problem solving skills
Financial expertise in cost of delivery, margin and revenue basics
Excellent verbal and written communication skills
Client relationship management skills
Strong negotiation and presentation skills
Ability to expand customer relationships beyond IT management to the IT decision makers who are responsible for IT strategy and budget
Understands and is able to demonstrate the main principles of customer Service Management
Understands vertical industry trends and relevant market
University/college degree in Computer science/engineering
Previous experience in HPE hardware support team or project management team would be considered as an advantage
Rigorous and methodological
Well organized
Committed to result and ability to operate well in a multicultural environment
We offer a challenging role including:

Continuous technical training and certification opportunities
Great opportunity for professional development in the IT field
Flexible working time
Part of a team that has established itself as a preferred partner for Hi-tech Services & Support throughout EMEA
Competitive remuneration package
Medical insurance
4 days additional paid leave (total: 24 days)
Food vouchers
Opportunity to use free HPE parking
Life insurance
Wellness program
HPE badge program including various discounts for products and services
Work-life balance program including free legal, financial and psychological consultation
If you are interested in the position, feel free to apply. Only short-listed candidates will be contacted.

Изисквания към кандидата

Езикови познания:
Английски език, Чешки език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Средно управленско ниво

Категория:

Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. София

Адрес:

ул. Бизнес Парк София 1, сграда 10 No 1, бл. 9

Дата:

13.07.2018

Организация:

Hewlett Packard Enterprise
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Hewlett Packard Enterprise може да получите ТУК