Community Support Manager Junior with English and native level of Portuguese- София

Описание

Community Support Manager Junior with English and native level of Portuguese
Adecco is a Fortune Global 500 company and the global leader in HR services. The Adecco Group connects over 500,000 external colleagues with clients each day through its network of more than 6,600 branches in over 60 countries around the world.

Currently for one of our partners, globally renowned company, Adecco is looking for:

Community Support Manager Junior with English and native level of Portuguese

Requirements:

• Native level of Portuguese language required and fluency in English;
• Fast learner and demonstrates positive attitude with users and colleagues;
• Dependable and reliable; good attendance track record, flexible;
• Ideally has knowledge/experience in Community management;
• Strong analytical skills and ability to face changes;
• Ability to escalate and consult when necessary;
• Reporting on programs’ metrics;
• Independent and proactive team player.

Main responsibilities:

• Support the community through the different channels available: Forums, ticketing system, Social Media channels, emails, phone, etc...;
• Help in updating or modifying the needed documentation for the program such as Help Centers;
• Answer to the community tickets and to their specific support requests within the given SLA;
• Monitor on a daily basis all given inquiries from the community and:
○ Follow the guidelines to understand what action is to be taken;
○ Take action accordingly and within given SLAs;
• Ability to recognize and report New Technical Issue, bugs, flaws, violations, etc..;
• Capacity to follow up updates with reported issues in order to update and support the users;
• Help the Content writer by providing and suggesting new content to the community through the available channels (Forums, Social pages, Etc.);
• Ability to translate from/to English when needed;
• Ability to analyze processes and pilots, spot areas of improvement and propose an action plan for optimization.

We offer:

• Office location – Sofia – blvrd. Bulgaria;
• Standard working week Mon-Fri (09.00-18.00h) with occasional slight flexibility;
• Priceless experience in global company.


Only short-listed candidates will be contacted. All applications will be treated in strict confidentiality. Recruitment license from National Agency of Employment №1814 from 08.12.2014.

Изисквания към кандидата

Езикови познания:
Английски език, Португалски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Трудово възнаграждение:

От 2600 до 2620 лева на месец

Категория:

Маркетинг
Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. София

Адрес:

1766, София, Бизнес Парк, Сграда 11A, етаж 2

Дата:

27.08.2018

Организация:

Adecco Bulgaria Ltd
Агенция за подбор на персонал

Детайли за организацията:

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