Temporary Team Leader with Romanian, Lebara project

Описание

Temporary Team Leader with Romanian,
Lebara project
It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Lebara is one of Europe's fastest growing mobile companies with five million active customers, 1,000 employees worldwide and operations in eight countries. Founded in 2001, they provide services in many countries around the world, using the mobile virtual network operator business model. Lebara Mobile provides Pay As You Go mobile SIM cards, targeted towards the needs of global citizens community. They have won the Best MVNO award six years in a row. And now they are taking new journeys into digital communications, entertainment and financial services.


Key responsibilities:
Provides direction and leadership to Customer Service staff. Ensures and is responsible that the team meets the established performance criteria and that contacts are handled effectively for quality, productivity and customer satisfaction.
Ensures and is responsible that agreed service strategies are implemented within the team and ensure the highest level of customer satisfaction.
Provides day-to-day guidance to team members and share both responsibility and accountability in the achievement of organizational goals.
Monitors and recommends/implements ways to improve customer satisfaction, service strategies and operational guidelines.
Monitors the team’s quality performance and provides feedback to the customer service advisors on a regular basis.
Performs various administration tasks, assists in setting and achieving operational objectives, tracks and reports service performance.
Support HR and Recruitment team by attending and performing interviews
Requirements:
Bachelor’s Degree
Experience in a leadership role is an advantage; stand-in team leader or successful completion of the TL academy will be considered as an advantage
Fluency in Romanian and English, both verbal and written
Experience in Customer service and proof of successful performance
Strong work ethic, maturity and leadership qualities.
Excellent communication, presentation and negotiation skills.
Excellent organizational and analytical skills.
Strong customer driven focus.
Ability to motivate a group of people to work effectively together.
Aptitude for understanding and solving problems, timely decision-making and conflict management skills.
Ability to deal effectively in high pressure, dynamic situations with a large degree of autonomy.
Ability to work to deadlines whilst maintaining quality of work and effective work relationship with team and client.
Please note that this a temporary role for a period of 1 year.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Изисквания към кандидата

Езикови познания:
Английски език, Румънски език

Трудов опит:
С професионален опит от 1 - 3г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:
Средно управленско ниво

Категория:

Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. София

Адрес:

гр. София, ж.к. Младост 4, Advance Business Center 1, ул. Самара 4

Дата:

12.10.2018

Организация:

CONCENTRIX SERVICES BULGARIA ЕООD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за CONCENTRIX SERVICES BULGARIA ЕООD може да получите ТУК