DATABASE ADMINISTRATOR (CRM – Customer Relationships Management)- София

Описание

Gi Group is part of Gi Group Italy - one of the world’s leading companies providing services for the development of the labor market, operating in the fields of temporary and permanent staffing, search and selection, as well as a variety of complementary HR consulting activities.

Our client is the oldest American pharmaceutical company with over 70 thousand employees and a presence in over 140 countries. They have been present in Bulgaria for 25 years, providing access to innovative medicines and vaccines against some of the most challenging infectious and oncological diseases.

Due to the expansion of the business we are looking for DATABASE ADMINISTRATOR (CRM – Customer Relationships Management)

*Open to new knowledge
*Proactive
*Organized Person with commercial flair



Key Responsibilities:

Works directly with Customer Representatives and users of CRM system to ensure that customer data is accurate;
Ensure the CRM data is structured and perform recurrent data cleanups;
Support country data analyst with data exports and customer facing team effectiveness analysis;
Ensure timely upload and continuous support of Customer Representatives cycle/target plans;
Ensure user requests are triaged appropriately, questions are answered, and all changes are processed in a timely fashion (e.g. entering new HCPs (health-care practitioners) and HCOs (health-care organizations), Changing/updating existing data for HCPs and HCOs, levels of HCPs);
CRM Technical Content Approver in respective systems (Veeva Vault PromoMats) - Responsible for linking all documents aiming to enable auto-expiration, approve multichannel content for delivery to CRM and Customer facing team, manually expire multichannel content when necessary;
System technical issues first level support – raising tickets and problems solving with support team;
Maintenance of Event module – budgets, topics, subjects set up;
Technical and analytical support to business, related to the CRM data;
Ensuring all Customer Representatives as well as First line managers are properly trained in the handling and reporting of data.

Main Requirements:
Fluency in English;
Excellent computer skills;
Good knowledge of excel, power point and graph visualization;
High degree of flexibility;
Sensitive for deadlines;
Organization skills;
Communication skills;
Strong in interpersonal and customer orientation.


The offer:
Be part of an international company within a team with strong drive for achievement;
Challenging and interesting work;
Ability to build extensive knowledge and a competitive remuneration;
Great remuneration package;
Hybrid way of working.

In case your professional qualification corresponds to the above requirements and you wish to join fast growing team, please send us your CV.

Guaranteed confidentiality of all applications. Only shortlisted candidates will be contacted.

Gi Group is licensed by MLSP, license N 2348/18.09.2017, indefinite.

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.

Образование:
Бакалавър

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

бул. Ал. Стамболийски 84, ет.6

Дата:

05.07.2023

Организация:

Gi Group
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Gi Group може да получите ТУК