Operations Manager- Пловдив

Описание

#FEEL GOOD WITH US!

TELUS International Europe is a multilingual contact center, BPO (business process outsourcing) and ITO (information technology outsourcing) provider, delivering high-quality services since 2004. The company has more than 5,500 team members across nine delivery centers: Sofia and Plovdiv (Bulgaria); Bucharest and Craiova (Romania); Cork and Dublin (Ireland), as well as offices in Manchester and Cannock (England). TELUS International Europe offers contact center solutions, ITO and innovative customer service support for global customers in over 35 languages.

Your responsibilities:

Ability to lead by example and aim to create a positive and enjoyable working environment for all team members
Able to manage multiple teams with up to 100+ people
Take care of escalated issues when necessary; Investigate and respond to issues raised by a client and provide timely feedback
Meet the targets, Service Level, KPI’s, Quality, etc.
Proactively propose improvements, optimizations and provide feedback in processes and ways of working
Be involved in the recruitment process, training, development and engagement of the team
Performing supervisory duties including scheduling, reporting to management, supervision, prioritizing workloads and delegating tasks

Our requirements:

Minimum 3 years of work experience on a similar role
At least one year of relevant experience (BPO and/or CRM working experience);
People management experience and leadership skills
Excellent command of both spoken and written English
Strong client and results orientation
Problem-solving and decision making skills
Ability to communicate effectively in verbal and written form with internal teams and management, and with customers
Ability to prioritize and address multiple tasks in a dynamic work environment

We offer:

A stable job and career development opportunities
Attractive salary
Special Discounts & Offers (Food vouchers, Multisport cards, etc.)
Additional health insurance
Special benefits for our team members (Gym, yoga classes, massages and corporate psychologist in the office)
Positive international working environment (Relax zones, PlayStation and billiard corners)
Continuous support and learning
Employee referral bonuses
If this opportunity sounds appealing to you, please send your CV!

* Please note that only shortlisted candidates will be contacted.

Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит над 3 г.

Образование:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. Пловдив

Адрес:

гр. София 1000, ул. "Алабин" 1,Телъс Тауър

Дата:

19.08.2019

Организация:

TELUS International Europe
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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