Application Support Engineer

Описание

The Apex Group was established in Bermuda in 2003 and is now one of the world’s largest fund administration and middle office solutions providers.

Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion.

That’s why, at Apex Group, we will do more than simply ‘empower’ you. We will work to supercharge your unique skills and experience.

Take the lead and we’ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities.

For our business, for clients, and for you

The primary responsibility of the Application Support Engineer is to further provide all necessary assistance for maintenance, installation of software applications to support the daily business and optimize constantly the current business processes. It includes performance optimization, update installation, troubleshooting actions.

Including the peripheric solutions. Further development of process including the development of scripts is also part of the scope.

The person must have the ability to work as part of a team within IT as well as in collaboration with end-users by taking over user request and issues solving activities. He/She must be able to understand requirements, design and document appropriate solutions and contribute to implement them if required to satisfy the users’ needs.

The successful applicant will work with international development and IT Operation and Support team for financial solution. Experience working with Agile and DevOps methodologies would be preferable.

Job Specification

Maintenance and support of the Applications landscape including reporting solution / interface
Ensure adherence to change management and release management procedures
Working closely with other team members and end users
Contribution of releases in collaboration with development teams
Support the development of customer centric systems and processes in collaboration with other business teams to deliver best in class customer experiences
Ensure the application support included front end, middle ware and back-end system.
Close attention to detail and diagnostic skills / ability to logically think problems through to a final resolution
Participate actively to testing phase for new application development, enhancement.
Skills Required

A minimum of 3 or more years' experience in the field of IT application support, in financial sector.
A concrete experience in the execution of Change and Release Management
A solid general understanding of IT (e.g. Applications landscape components and business applications) and experience with the support and operation or engineering of IT services
Knowledge in Core Banking like IBSY or Olympic Banking System is advantage
Interbank Financial Telecommunication experience like SWIFT
Experience with reporting tools like SSRS, Abacus
Experience with ticketing tools like Service Now is an advantage
Capacity to understand / create scripting (Linux/Solaris, Power shell, …)
Process design and implementation experience
Continuous improvement mindset
Ability to clearly communicate to both technical and business stakeholders.
Fluent communication skills in English – both written and verbally, German and/or French advantageous
Disclaimer: Unsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct souring model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

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Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

ИТ и Компютърни специалисти

Държава:

България

Населено място:

Гр. София

Адрес:

София 1000, Площад Македония, ул. Алабин 1, етаж 11

Дата:

06.06.2025

Организация:

Apex Fund Services Bulgaria EOOD
Фирма/Организация - Директно търсеща служители

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