Contact Center Advisor – Sofia – Part-time/ Full-time
Детайли
Описание
General duties:Participate actively in the digital journey of new and existing customers;
Monitor customers’ behavior and provide fast and efficient support in the onboarding process;
Identify needs and create process cards and procedures for smooth digital journey;
Provide solutions to customers and bank employees on questions related to digital journey;
Deliver outstanding service via multichannel communication with customers and bank
Requirements:
Passionate to develop in a dynamic environment;
Communicate in a professional manner with customers and bank employees;
Flexible to meet new requirements;
Follow high standards in service and deliver results within the expected time frames;
Critical thinking and attention to detail.
DSK Bank offers:
Excellent opportunities for professional and career development in one of Bulgaria’s leading banks;
Food vouchers in the amount of 200 BGN per month;
20 + 5 paid holiday leave;
Additional Health Insurance;
Favorable conditions for housing and mortgage lending, as well as for bank products and services;
Preferences for bank products and services;
Monthly bonus scheme depending on the achieved results;
Monthly quality bonus up to 800 BGN gross;
Preferential conditions for Multisport / CoolFit card;
Discounts in various companies;
Profound induction training;
Refer a Friend Bonus.
Full-time/ part-time opportunity
Documents for application:
CV
Изисквания към кандидата
Езикови познания:
Английски език
Трудов опит:
С професионален опит от 1 - 3г.
Образование:
Бакалавър
Ние предлагаме
Вид заетост:
Срок на заетост:
Договор:
Ниво в йерархията:
Експертен персонал без ръководни функции
Категория:
Банково дело
Държава:
България
Населено място:
Гр. София
Адрес:
ул. “Московска” 19, Централно управление
Дата:
18.06.2025
Организация:
Банка ДСК АД
Фирма/Организация - Директно търсеща служители
Детайли за организацията:
Повече информация за Банка ДСК АД може да получите ТУК
