Senior Chargeback and Operations Analyst

Описание

Paysafe is a leading global provider of end-to-end payment solutions. Our core purpose is to enable businesses and consumers to connect and transact seamlessly through our industry-leading capabilities in payment processing, digital wallets, and online cash solutions.

Your key responsibilities:
Works basic assignments from work queues as directed. Assists with the segmentation of pending requests from various work queues into the appropriate workflow based on request type and complexity.
Responsible for research and resolution of payment transaction retrievals, chargebacks/disputes, representments, & pre-arb/arb cases.
Requires detailed transaction research, analytical skills, and documentation of actions taken including direct communication with partners, merchants, acquirers, and others as appropriate.
Applies knowledge of bank and card industry regulations, rules, and practices in the completion of daily tasks.
When available, performs a variety of Operational support tasks including, but not limited to, account maintenance and merchant onboarding.
Performs and compiles ad hoc and recurring analysis on chargeback-related activity for use by the business in identifying patterns and improving overall customer service.
Mentors and provides subject matter guidance to junior members of the Chargeback and Operations Team in Sofia.
When required, organizes and leads inter-departmental and intra-departmental chargeback and operations specific training sessions.
May aid line manager by attending meetings as delegate/team representative.
Opines and advices on projects, initiatives and escalated cases impacting chargebacks and operations.
Collaborates with and assists other US Payment Processing Operations team leaders located in Sofia.

Your qualification:
5+ years of experience in chargeback processing, risk management, compliance and/or operations in the banking, payments, or electronic/crypto-currency industries.
2+ years of team leadership or managerial experience.
Advanced understanding of chargeback/dispute rules and regulations pertaining to major card brands (Visa, MasterCard, Discover, American Express) in the United States.
Advanced understanding of card-present (“CP”) and card-not-present (“CNP”) merchant business models.
Advanced understanding of back-office operations within the financial services industry.
Understanding of PCI-DSS.
Knowledge and proficiency in MS Excel, Tableau, MS PowerPoint, SQL and/or additional analytical systems.
Excellent English (written and verbal) communication.
Familiarity with business reporting.
Strong interest and knowledge in the FinTech/payments industry.
Resourcefulness and critical thinking skills.
“Go-getter” and “take charge” attitude with an appetite for challenges and growth opportunities.
Ability to operate under pressure and meet deadlines/SLAs.
Passion for continued learning.
Ability to thrive in a team environment and as an individual contributor.
Keen organization and time management skills.
Willingness to work evening or overnight hours.
Willingness to work on holidays and/or weekends if required.
Four-year degree from an accredited college/university, or equivalent military time served.
Desirable Requirements & Competencies
Advanced degree from an accredited college/university, or equivalent military time served.
10+ years of experience in chargeback processing, risk management, compliance and/or operations in the banking, payments, or electronic/crypto-currency industries.
Advanced proficiency in business process management.
5+ years of team leadership or managerial experience.

We offer in return:
The opportunity to write the history of a leading and growing multinational company;
Tailor-made training and ongoing development to help you enhance your skills in the field of online payments;
Multiple career progression opportunities in a dynamic in-house business;
Environment where product expertise, professional and personal commitment are rewarded;
Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card, Work-Life Coaching Program, team events, company discounts, variety of soft skills, business and technical training programs);
Fun and collaborative working atmosphere;
One of the top 10 best designed offices in the world.
We look forward to your application

Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments, please let us know. We will be happy to help and look forward to hearing from you.

Изисквания към кандидата

Езикови познания:

Трудов опит:
С професионален опит над 3 г.

Образование:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. София

Адрес:

90, Tsarigradsko Shose blvd., 1784 Sofia

Дата:

05.03.2021

Организация:

Paysafe Bulgaria EOOD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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