OTC Manager with Italian/ French or Russian

Описание

At HRS, we believe the right job can transform a person's life and the right person can transform a business. We're passionate about connecting our candidates with the right job for them. You are not an exception!

The extensive experience in the human resources industry under our belt has given us valuable insights and extensive knowledge of the corporate cultures and thus enabled us to locate the best candidates for our clients.

Our partner is a brand new outsourcing company that is opening their first office in Sofia, Bulgaria.
Currently, they are looking for motivated specialists to join their multilingual team on the position:

OTC Manager with Italian/ French or Russian
Main Responsibilities:
- Manage performance of OTC Customer Service Function and personnel through metrics
that address quantitative, qualitative, and fiscal key performance indicators (KPI’s);
- Provide leadership and assume responsibility for key support services including, but not
limited to contact center support, training, procurement support services and production support
services;
- Manage a team of 50+ Order to Cash resources for a large sized company and possess excellent domain & hands on expertise;
- Ensure delivery per customer expectation along with meeting defined SLA and ensure customer satisfaction;
- Communicate, coordinate & initiate actions ensuring seamless & smooth function of the
processes;
- Provide written documentation to appropriate team members and client addressing each facet of implementation for every project, to include an overall rollout plan, timelines, and project.

The company offers:
- Sustainable company growth and opportunities for professional development;
- Competitive salary;
- Motivating Social Benefits package;
- Exciting work environment;
- Great office location;
- Home office possibility.

Job requirements:
- Hands on experience in SAP(including invoicing, contracts, workflows);
- Experience in a similar position of 3 - 5 years;
- Fluent English Language and Fluent Italian, Russian or French both written and spoken;
- Analytical & problem solving skills;
- Strong sense of responsibility and acceptance of accountability for team results, including
work product quality;
- Certification in Lean Six Sigma would be a big advantage.

All applications will be treated strictly confidential.
Only short-listed candidates will be contacted.
HRS Bulgaria has License № 2361 valid from 15.09.2017

Изисквания към кандидата

Езикови познания:
Английски език, Френски език, Руски език, Италиански език

Трудов опит:
С професионален опит над 3 г.

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. София

Адрес:

София, ул. Юнак 11-13

Дата:

31.03.2021

Организация:

ЕЙЧ АР ЕС България ООД
Агенция за подбор на персонал

Детайли за организацията:

Повече информация за ЕЙЧ АР ЕС България ООД може да получите ТУК