Product Manager, Customer Experience - София

Описание

Paysafe Limited (NYSE:PSFE) (PFSE:WS) is a leading specialized payments platform. Its core purpose is to enable businesses and consumers to connect and transact seamlessly through industry-leading capabilities in payment processing, digital wallet, and online cash solutions. With over 20 years of online payment experience, an annualized transactional volume of US $92 billion in 2020, and approximately 3,400 employees located in 12+ global locations, Paysafe connects businesses and consumers across 70 payment types in over 40 currencies around the world. Delivered through an integrated platform, Paysafe solutions are geared toward mobile-initiated transactions, real-time analytics and the convergence between brick-and-mortar and online payments. Further information is available at www.paysafe.com.

 
What to expect:
• Deliver products that our customers love on iOS, Android and Web
• Be the product leader that support the customer experience vision, strategy and roadmap to improve speed, customer satisfaction and NPS
• Write user stories and manage backlog to communicate and clarify feature requirements and product needs to our engineering team
• Conduct usability testing for all user interfaces & touchpoints to capture feedback that will help to inform the roadmap
• Work closely with our UX and Analytics Teams
• Work cross functionally particularly with our Customer Service and to optimise and create the right tools, systems and procedures to scale our support functions
• Understand the market and trends, perform gap analysis of our servicing capabilities to identify new requirements for your portfolio working with our dedicated engineering team to deliver in an iterative, agile way Scrum with quality
 
To be successful you need to have:
• Passion for mobile apps and proven track record of delivering mobile experiences
• Comfort and experience in delivering products in an agile environment as the Product Manager
• Bachelor’s Degree in Computer Science or equivalent experience
• 3-5 years’ experience, having contributed to multiple consumer-facing software projects throughout the entire development cycle
• Good understanding of the online payments world especially in consumer facing products
• Understanding and experience in shipping customer services and backend
• Analytical mindset and knowledge of usage related KPIs to discover opportunities and measure success
• Technical background with experience working with APIs, mobile & web technologies
• Clear thinker & communicator, ability to lead co-located, cross functional & remote based teams in a fast paced, dynamic environment
• Working Knowledge of User Experience Design & Digital Prototyping

We offer in return:
• The opportunity to write the history of a leading and growing multinational company
• Tailor-made training and ongoing development to help you enhance your skills in the field of online payments
• Multiple career progression opportunities in a dynamic in-house business
• Environment where product expertise, professional and personal commitment are rewarded
• Competitive remuneration and social benefits package (25 days annual paid leave, health insurance, sports card, Work Life Coaching Program, team events, company discounts, variety of soft skills, business and technical training programs)
• Fun and collaborative working atmosphere
• One of the top 10 best-designed offices in the world

Are you up to the challenge? We are expecting your CV today.
Only shortlisted candidates will be contacted for an interview.

Equal Employment Opportunity
Paysafe provides equal employment opportunities to all employees, and applicants for employment, and prohibits discrimination of any type with regard to ethnicity, religion, age, sex, national origin, disability status, sexual orientation, gender identity or expression, or any other protected characteristics. This policy applies to all terms and conditions of recruitment and employment. If you need any reasonable adjustments please let us know. We will be happy to help and look forward to hearing from you

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:
С професионален опит над 3 г.

Образование:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. София

Адрес:

90, Tsarigradsko Shose blvd., 1784 Sofia

Дата:

31.08.2021

Организация:

Paysafe Bulgaria EOOD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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