Client Service Manager with Russian

Описание

At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities
The Client Service Manager, also known as Key Account Specialist manages large, complex maintenance contracts that include all aspects of service delivery, Service Level Agreements, inventory, invoices and contract renewal.
The Client Service Manager/ Key Account Specialist develops business partner relationships to ensure a high customer satisfaction in the accounts that is assigned to. Can be part of the presentation, review and modification of solutions, with the internal/external client and key stakeholders, to meet deal requirements and to close the deal for IBM.

Works closely with different teams (Sales, Technical Support Manager, HR, Contracts & Negotiations , Delivery, Pricing, Risk, etc.) based on client relationships and experiences to deliver a winning solution in logo and non-logo products.

The main areas of focus with clients is hardware/software delivery management, inventory management and contract management. The Client Service Manager fills a critical role in the overall success of meeting the client IT needs and the protection, management and growth of the IBM Services.

Client satisfaction will be your goal in this role. As Client Service Manager, you’ll be responsible for solving client’s inventory and billing issues, hardware and software escalations, assisting in renewing their maintenance contracts. If solving problems and helping others succeed excites you, let’s talk!
#GTSBGHR21

Required Technical and Professional Expertise

Fluent Russian language
Fluent English language
Previous experience in a direct client facing role at senior level, understanding of client management
Excellent presentation and communication skills, and interpersonal skills
Methodical approach to problem solving, proven ability to assess issues and to help others see innovative solutions
Decision making under difficult circumstances, ability to react quickly to customer’s requirements
Committed to deliver and achieve on all work items, ability to take on new unfamiliar work items and delivery effectively
Organized and flexible with productive time management skills
Ability to work as part of a team or on my own initiative resourceful, performing well under pressure and achieving deadlines
Positive approach to change and ability to promote new ideas/innovation

Preferred Technical and Professional Expertise

Problem solving, analytical thinking.
Positive approach to change and ability to promote new ideas/innovation.
Highly motivated and looking for challenges.
1 year or more of experience in a client facing role.
Capable of learning new skills and retaining knowledge.
Detail oriented and responsible.
ITIL

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Мениджмънт, бизнес развитие
Търговия - уеб сайт

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

21.04.2021

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

Повече информация за Ай Би Ем България ЕООД може да получите ТУК