Junior Service Manager

Описание

Due to growth in the business, Apex are now looking for an IT Junior Service Desk Manager. This position reports into Service Delivery Management and works closely with internal teams and external vendors.



The Role:

We are looking for a highly capable service desk analyst to assess and optimize the performance of our end-user IT systems and software. You will be analyzing the performance of IT systems, resolving IT equipment and software issues, and providing IT support to our clients and personnel.

To ensure success as a service desk analyst, you should exhibit sound knowledge of IT system analysis and experience in an IT support role. A first-class service desk manager will be someone whose IT expertise results in enhanced end-user support and system performance.

Key duties and responsibilities

Deliver front line support services in relation to incidents, problems and changes, resolving queries in an efficient and customer-focused manner
Ensure proper documentation for all incidents problems, and service requests
Testing and analyzing IT system and software performance
Act as the interface between IT, user community and 3rd party IT service partners
Identify areas where service improvement initiatives may be implemented, to reduce incidents and problems and to deliver a better service to customers
Communicate decisions to the relevant stakeholders
Ensuring IT service continuity and provide input to IT contingency plans
Collaborating with internal departments to ensure that IT needs are met
Develop and maintain an understanding of vendor Service Level Agreements (SLA)

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Експертен персонал без ръководни функции

Категория:

Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. София

Адрес:

София 1000, Площад Македония, ул. Алабин 1, етаж 11

Дата:

02.11.2021

Организация:

Apex Fund Services Bulgaria EOOD
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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