Storage Delivery Manager

Описание

Introduction
At IBM, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.
At IBM Bulgaria, in our Systems organization, we make sure that the world continues to operate driven by our latest and greatest technologies, such as System Z, Storage, Power, AIX and many other solutions.In our Client Innovation Center Sofia, the people have the chance to collaborate with the whole world and clients from every corner of it. We already have experts in development, DevOps, QA and Support Engineers. We also have opportunities in more client-oriented roles, such as Emergency Response Managers, Technical Escalation Managers, and many Project management roles.

Your Role and Responsibilities

IBM Systems uses enhanced analytics and leverages a global infrastructure and years of experience to deliver outstanding hardware and software services to our customers, 24X7 worldwide. In a very real sense we keep the modern world operating smoothly by delivering first rate service for our customers and your role is to help to ensure that we deliver on our promise of excellent service while also developing the skills and careers of your team
We are looking to hire a Storage Delivery Manager with a client-first mindset, who is also curious and eager to learn. In this challenging role, the Storage Delivery Manager will lead a team of engineers as part of a global structure with a 24X7 support model.

The Storage Delivery Manager will need to be proactive to ensure smooth team operations and effective collaboration between cross functional team. Expect to assess skills requirements and execute training plan including soft skills. This role will be expected to drive and meet all operational metric requirements and be flexible in the working practices.

Responsibilities:

Manage day to day team activities and meet operational goals
Support our customers with excellence and empathy and client crisis management
Collaborate with other support teams and drive engagement of other skills and resources as needed to resolve customer problems
Support and encourage innovation within your team and influence the extended organization with best practices
Support and implement the business strategy of the division
Responsible for people management activities, including annual goal setting and performance assessments, developing and coaching team members for skills and career growth and addressing poor performance as necessary
Identify and implement solutions for improvement of the work processes in his/her field of responsibilities
Maintain business controls and HR/Employee labor law obligations
The position will require shifts rotation.

What we offer:

Company-paid training and certifications
Work in a team with leading specialists
Competitive remuneration package
Diverse job role structure giving opportunities for growth within the team.
Hybrid working model with flexibility to work from home on a regular basis.
A workplace in an open, friendly hi-tech environment
Recognition awards
Additional health coverage
Special offers and discounts/ corporate badge program
Did we mention free coffee, snacks?
Eco friendly travellers are welcome to the office – parking places for bikers and monthly allowance for transportation are available to all employees
Referral bonus program

Required Technical and Professional Expertise

Minimum 2 years of previous people management experience in in leading technical teams
Excellent organizational, communication and presentation skills
Excellent computer skills – MS Office & strong analytical and problem-solving skills
Strong analytical and problem-solving skills
Experience in crisis management and client interaction

Preferred Technical and Professional Expertise

Track record of developing team skills and careers
Industry experience in Storage and/or Network
Fluency in another European language

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:

Срок на заетост:

Договор:

Ниво в йерархията:
Средно управленско ниво

Категория:

Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. София

Адрес:

бул. ДРАГАН ЦАНКОВ 36

Дата:

14.11.2022

Организация:

Ай Би Ем България ЕООД
Фирма/Организация - Директно търсеща служители

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