Client Access Management Executive

Описание

Company Description

Experian unlocks the power of data to create opportunities for consumers, businesses and society. At life’s big moments – from buying a home or car, to sending a child to college, to growing a business exponentially by connecting it with new customers – we empower consumers and our clients to manage their data with confidence so they can maximize every opportunity.

We gather, analyze and process data in ways others can’t. We help individuals take financial control and access financial services, businesses make smarter decision and thrive, lenders lend more responsibly, and organizations prevent identity fraud and crime. For more than 125 years, we’ve helped consumers and clients prosper, and economies and communities flourish – and we’re not done.

Our 22 000 people in 32 countries believe the possibilities for you, and our world, are growing. We’re investing in new technologies, talented people and innovation so we can help create a better tomorrow.

Why us?

No one makes sense of data like Experian. We are on a mission to deliver the full power of data, analytics and technology in ways that transform lives. As a team, we’re committed to working together. So, we work in an inclusive environment that welcomes people with lots of different perspectives. We put people first and care about work that works.

We like to strike a balance between how much time we spend on work and how much we keep for ourselves. After all, we’ve all got commitments and interests outside the office. So, talk to us about how you’d best like to work with us. We’re flexible and interested in helping you to get the best out of working with us.

Job Description

The Client Access Management Team is responsible for the delivery of identity & access management services for UK&I Experian customers and products. Their primary goal is to ensure that our customers have the right access to the right products at the right time. Accuracy, attention to detail and ownership are fundamental to the success of this team. This is a client-facing and client-focused role.

You're probably wondering what you'll be doing:

· Supporting our customers with the access request process
· Advice and guidance
· Analysing and interpreting requirements to ensure correct outcomes are achieved
· Validation of information provided
· Provisioning of access (for a subset of Experian products)
· Query resolution
· Supporting the client contact attestation process
· Supporting the client user access review process
· Working to ensure that CIAM KPI’s/SLA’s are met
· Adhering to all Compliance and Global Security procedures
· Adhering to internal and external audit requirements
· Identifying process or system improvements
· Updating process documentation as required
· Providing training & assistance to new or less experienced colleagues
· Support team members in resolving queries
· Managing day to day workloads
· Comply with company rules and procedures and stay informed about their updates
· Performing all the relevant new customer checks and opening new accounts and setting the customer up to access the relevant products;
· Checking expired DPR licenses to ensure customers have renewed these and updating our system accordingly
· Follow complaints and escalation processes

Qualifications

We look for you to bring:

· GCSE or equivalent;
· 1-2 years of experience in a similar role;
· Client-focussed;
· Communicate with clients in writing;
· Excellent attention to detail;
· Ownership of requests & issues;
· Ability to work under pressure;
· Accurate processing of information;
· Good written and verbal communication skills;
· Able to work on own initiative and prioritise daily workload accordingly;
· Proficient in Microsoft Word and Excel;
· Decision making;
· Able to deliver results.

Additional Information

We offer:

· Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials & book.
· Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
· Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
· Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
· Opportunity for Flexible working hours and Home Office.

In order to stay safe and be responsible, we introduce a remote hiring process with online interviews for all candidates.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here

Изисквания към кандидата

Езикови познания:
Английски език

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:
Постоянна

Договор:

Ниво в йерархията:

Категория:

Мениджмънт, бизнес развитие

Държава:

България

Населено място:

Гр. София

Адрес:

Цариградско шосе 115 Г, бл. Сграда Мегапарк, ет. 10, София 1784

Дата:

05.03.2024

Организация:

ЕКСПИРИЪН БЪЛГАРИЯ ЕАД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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