Customer Service Shift Supervisor for a Gaming Company

Описание

At Астреа Рикрутмънт ЕООД, we are committed to transforming the challenges of finding a new job into an inspiring path of change and support. With pride, we can say that we have been among the best in the recruitment field for 16 years. We believe that we can change people's lives by helping them become the best version of themselves. We participate in the development of many Bulgarian and international companies, helping them find the right people and solutions for their business. Our network of satisfied candidates and clients continues to grow, remaining our greatest pride and motivation.

For one of our clients – a fast-growing company in the online gaming and entertainment industry, we are searching for responsible, organized and proactive individuals for the role of Customer Service Shift Supervisor for a Gaming Company.

Key Duties:
Handle customer complaints or issues that regular support can't solve.
Work with other teams to resolve sensitive cases.
Manage serious incidents and complex player questions.
Prepare daily reports on performance and key stats.
Provide necessary information, approvals, and permissions.
Keep the team updated on important issues and changes.
Oversee resources and monitor performance to meet goals.
Identify and report potential issues that could affect revenue.
Participate in management meetings to share updates and feedback.
Requirements:
Fluent in English (written and spoken).
Experience as a customer support agent in online casinos is a must.
Strong communication skills and attention to detail.
Proactive, with problem-solving skills and critical thinking.
Ability to manage tasks, analyze performance, and simplify complex information.
Experience in senior roles, reporting, and training is a plus.

Our client offers:
Full-time employment with 25+ vacation days per year;
Life insurance and additional health insurance;
Food vouchers, compliment cards, transport expenses coverage and multisport co-financing;
Training program and career development opportunities;
Vouchers for special occasions (birthday, wedding, baby);
Annual team buildings and events;
Excellent office location.
If you feel excited and confident that you're the perfect fit, we encourage you to take the next step.
Kindly share your detailed resume in English when you get a chance. (and don't forget to include the reference number MA_SS).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our
requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in
compliance with the regulations of the Commission for the Protection of Personal Data (Астреа
Рикрутмънт ЕООД, reg. No 1809).

Изисквания към кандидата

Езикови познания:

Трудов опит:

Образование:

Ние предлагаме

Вид заетост:
Пълен работен ден

Срок на заетост:

Договор:

Ниво в йерархията:

Категория:

Медии
Реклама, PR
Маркетинг

Държава:

България

Населено място:

Гр. София

Адрес:

гр.София, жк. Света троица, ул. Царибродска 70, ет.2, офис 3

Дата:

22.08.2024

Организация:

Астреа Рикрутмънт ЕООД
Фирма/Организация - Директно търсеща служители

Детайли за организацията:

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